Field Service Engineer (m/f/d)

Bruker; Region Syddanmark; On-site; DKK 480,000 - 600,000; Full time

Benefits offered by this job

Bruker Headquarter Academy training

Professional growth opportunities

Job summary

Bruker is seeking a Service Engineer to install, repair and support Bruker Optics systems across Denmark. You will train customers, ensure fault-free operation, and coordinate with the service team to maintain high customer satisfaction.

The role requires at least 2 years of hands-on experience with analytical instruments, a driving licence, and willingness to travel up to 70% of time. Strong FT-IR/NIR-Raman knowledge is a plus, and you will work independently in a dynamic, high-tech environment.

Qualifications

• Tertiary level qualification in electrical or electronic engineering or related field.
• Minimum 2 years’ experience diagnosing and repairing analytical instruments.
• Strong technical skills with analytical instrumentation.
• Excellent customer focus and communication with clients.
• English B2 level; strong written and verbal communication.
• Valid driving license and willingness to travel ~70%.
• Ability to work independently and meet deadlines.

Responsibilities

• Install FT-IR / FT-NIR / Raman systems at customer facilities.
• Repair and maintenance at customer site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a communication link between the customer and company.
• Periodic servicing of the product at customer’s location under contract.
• Networking of instruments and implementation into lab information systems.
• Maintain records of field trips, products sold, and services offered.

Skills

Customer focus

Technical skills

English (B2)

Organizational skills

Presentation skills

MS Office

Independent work

Education

Bachelor's degree in electrical/electronic engineering or related field

Tools

FT-IR spectroscopy

NIR-Raman technology

Remote Sensing

Microscopy

Job description

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com

Responsibilities

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

Qualifications

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• English skills are required, min. upper intermediate level (B2)
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous but not required
• Valid driving license is mandatory
• Willingness to travel (at least 70% of the monthly working time)

We Offer You

• A growing and healthy group of companies where mutual respect and trust are the basis for the cooperation and communication
• A challenging yet very rewarding function in a high-tech environment
• A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy