Field Service Engineer - Scientific Instrumentation Support

Bruker; Denmark; Remote; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Group of companies

Rewarding high-tech role

Headquarters Academy training

Job summary

Bruker is seeking a Service Engineer to install, commission and support FT-IR, FT-NIR and Raman systems at customer sites. You will train customers, perform repairs, and ensure installations meet specifications while maintaining thorough service records.

The role requires 70% travel, strong technical and communication skills, and a background in analytical instrumentation. A driving license and independent work style are essential.

Qualifications

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• English skills are required, min. upper intermediate level (B2)
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous but not required
• Valid driving license is mandatory
• Willingness to travel (at least 70% of the monthly working time)

Responsibilities

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

Skills

Customer focus

Analytical instrumentation

Communication skills

Travel readiness

FT-IR spectroscopy

NIR-Raman technology

Problem solving

Education

Engineering/Science degree

Tools

FT-IR instrumentation

NIR-Raman systems

Remote Sensing

Job description

Bruker is seeking a Service Engineer to install, commission and support FT-IR, FT-NIR and Raman systems at customer sites. You will train customers, perform repairs, and ensure installations meet specifications while maintaining thorough service records.

The role requires 70% travel, strong technical and communication skills, and a background in analytical instrumentation. A driving license and independent work style are essential.