Technical Support Engineer

Beijer Electronics; København; On-site; DKK 420,000 - 660,000; Full time

Job summary

Beijer Electronics in København is seeking a Technical Support Engineer to help customers, partners and distributors maximize value from our products. You will diagnose issues, recreate customer problems, test our products, and work with R&D, Product Management, Quality, and Sales to resolve complex cases.

Occasionally you may visit sites to assist customers and optimize solutions. The role suits curious, analytical professionals with a hands-on mindset and strong English communication.

Qualifications

• Experience in technical support, software development, automation, or a similar technical role.
• Knowledge of object‑oriented programming
• Excellent English communication skills, both written and spoken

Responsibilities

• Troubleshoot technical issues and reproduce customer problems.
• Collaborate with R&D, Product Management, Quality, and Sales to resolve complex cases.
• Test products and identify root causes; provide clear solutions.
• Occasionally visit customer sites to support on-site deployments and optimizations.

Skills

Technical support

OOP

English skills

Tools

Docker

OPC UA

Ethernet

Job description

Do you enjoy solving technical challenges, helping customers, and getting to the bottom of complex problems? Join us as a Technical Support Engineer and make a real impact worldwide.

We are a people company. Our experienced, skilled and passionate people empower customers and partners to meet their challenges through best-in‑class, user-friendly solutions. And we are a technology company. We help our customers and partners optimize processes through our software, hardware and services and through our support. Connecting people and technologies provide the means to accomplish goals and ambitions and gain a competitive edge in today’s digitalized world.

The opportunity

As a Technical Support Engineer, you will play a key role in helping our customers, partners, and distributors get the most out of our products.

You will be the go‑to person when technical challenges arise, combining your troubleshooting skills, product knowledge, and curiosity to investigate issues and find the right solution. A big part of your role will involve recreating customer issues, testing our products, and digging deep to understand what is causing the problem.

You will work closely with colleagues across R&D, Product Management, Quality, and Sales to solve complex cases, and from time to time, take your expertise out into the real world to help customers solve challenges on site and get even more out of our products.

And not to brag too much, but you’ll be joining a team that truly makes Beijer Electronics stand out. Our strong customer focus and commitment to service are key parts of what makes us unique and you will play an important role in continuing that success.

The successful applicant

We are looking for the Sherlock Holmes of the engineering world, someone who is curious, analytical and doesn’t give up until they understand what is really going on. You enjoy investigating problems, connecting the dots, and finding solutions through thorough and structured troubleshooting.

You don’t need to have all the answers from day one, but you should have a genuine interest in technology, a hands‑on mindset, and the curiosity to keep digging until you find the root cause.

Check out the lists below to learn what we are looking for:

The must‑have list

• Experience in technical support, software development, automation, or a similar technical role
• Knowledge of object‑oriented programming
• Excellent English communication skills, both written and spoken

Bonus list

• Supporting industrial automation products or software solutions
• HMI/SCADA design and development
• PLC programming
• Industrial and IT communication technologies (e.g. Ethernet, MQTT, OPC UA, fieldbus networks)
• Linux‑based systems
• Docker and containerized applications
• Cyber security principles and standards (e.g. IEC 62443)
• Additional languages besides English

Beijer Electronics is a multinational, cross‑industry innovator that connects people and technologies to optimize processes for business-critical applications. Our offer includes operator communication, automation solutions, digitalization, display solutions and support. As experts in user‑friendly software, hardware and services for the Industrial Internet of Things, we empower our customers to meet their challenges through leading‑edge solutions.

Team Technical Support