Field Service Engineer

I&L Biosystems GmbH; København; On-site; DKK 520,000 - 700,000; Full time

Benefits offered by this job

Company car

Job summary

I&L Biosystems GmbH is seeking a Field Service Engineer to install, maintain, troubleshoot, and repair laboratory equipment at customer sites across Denmark and Sweden. You will travel regularly and work with Application Specialists to ensure smooth operations in a dynamic life sciences environment.

The role offers hands-on training, independence, and opportunities to develop technical expertise while supporting customers with high-end biotech equipment.

Qualifications

• Experience maintaining, troubleshooting, and diagnosing laboratory equipment.
• Hands-on experience as Field Service Engineer or similar role.
• Willingness to travel up to 70% across Europe.

Responsibilities

• Install and commission equipment on-site at customer sites.
• Perform corrective and preventive maintenance.
• Provide technical advice and troubleshooting over the phone or online.
• Support equipment qualification and validation.
• Build and maintain relationships with customers.
• Travel to Denmark, Sweden, and other European sites.

Skills

Customer service

Troubleshooting

Laboratory equipment

Travel readiness

Education

Electrical background

Tools

Microsoft Office

Job description

Are you passionate about travel and thrive on building customer relationships? Do you excel at servicing specialised laboratory equipment and troubleshooting, always finding the perfect solution?

If so, we have the ideal opportunity for you!

Full-time · Copenhagen

The production of vaccines and medicines. Conducting research into cancer. At I&L Biosystems, we use high-grade laboratory solutions to support our clients with these and many other groundbreaking biotechnological developments. As an Field Service Engineer you will be responsible for providing on-site technical support and service to our customers.

ABOUT THE JOB

As a Field Service Engineer, you play an important role in ensuring our customers can rely on their laboratory equipment and applications. You will be responsible for installing, maintaining, troubleshooting, and repairing laboratory equipment at customer sites across Denmark and Sweden.

What do we offer you? We offer a varied and hands‑on role with a high degree of independence, extensive product training, and plenty of opportunities to develop your technical expertise. You will have the opportunity to work with advanced laboratory technologies and support customers in the life sciences industry, all within a supportive and collaborative team.

You will travel regularly to customer sites. Together with our Application Specialists and in‑house Technical Support Engineer, you will be an important point of contact for our customers, helping them keep their laboratory operations running smoothly.

A few examples of your activities

• You build up and maintain relationships with our customers to maintain and improve our customer satisfaction.
• You are responsible for on‑site installation and commissioning of our equipment.
• With corrective‑ and preventive maintenance you help our customers to run their business smoothly.
• Equipment qualification and validation is as well a part of your tasks.
• You support customers on the phone or online to clarify and solve technical issues.
• You offer maintenance contracts and you provide customers with appropriate technical advice and recommendations.

BENEFITS

• Informal working atmosphere
• Product trainings
• Parties & Team events
• Company car

OUR OFFER TO YOU

• A competitive salary based on your educational background and experience.
• A permanent employment contract.
• A comprehensive onboarding program, including various training sessions during your first few weeks and dedicated colleagues who are always available to answer your questions. At I&L Biosystems, it is important to us that you feel welcome and at home from day one.
• A pleasant and informal working environment where knowledge sharing, collaboration, and mutual support are part of our daily culture.
• Team outings and regular company events with colleagues from all European I&L Biosystems branches, giving you the opportunity to build strong international connections and strengthen team spirit.
• A strong focus on your personal and professional development through regular one‑on‑one meetings, coaching, and international product and skills training.
• A company car, laptop, and iPhone to support you in your role.

THIS IS YOU

• You have a technical background (preferably incl. electronic background).
• You have hands‑on experience in maintaining, troubleshooting, and diagnosing laboratory equipment or.
• You have experience as a Field Service Engineer or in a comparable role.
• You are able to troubleshoot, test, repair and service technical equipment and applications.
• You are able to work independent, but also being a team-player and work together with your colleagues in sales and customer service to meet the customer’s needs.
• You have curiosity and pleasure in learning new methods/techniques.
• You are self‑organized and stand for “hands‑on mentality”.
• You can work with Microsoft Office programs.
• High willingness to travel (70%), also to other European countries (including air travel).
• You have experience working in GMP environments; experience in a regulated laboratory environment is a plus.
• Fluency in Danish and English, both verbally and in writing.
• Driving license class B and driving experience

COMMITTED TO YOU

I&L Biosystems is a leading European wide solutions provider of best‑in‑class and innovative laboratory solutions. For more than 35 years we have been the go‑to partner for the procurement and service of high‑end lab solutions for customers in biotechnology, cell biology and microbiology. We distinguish ourselves by our scientific expertise, personal touch and service level.

In this international role you will work closely with colleagues across Europe. We guarantee you will feel at home in our organisation right from the start.