Expedition Travel Operations Coordinator

Polar Latitudes Expeditions; København; Vor Ort; DKK 420.000 - 520.000; Vollzeit

Zusammenfassung

Polar Latitudes Expeditions in Copenhagen is seeking a Product Support Coordinator to own departures for an expedition ship from booking through sail. The role is office-based in Copenhagen, full-time (37 hours/week) with 08:00–18:00 hours, Monday to Friday, and travel for familiarization (14–21 days per year) during the first two years.

You will collaborate with offices globally, manage bookings in the reservation system, issue invoices, handle finals, and support agents, partners and guests.

Qualifikationen

• Experience coordinating travel departures and handling complex itineraries.
• Strong written and verbal English communication across time zones.
• Ability to manage multiple departures and maintain accuracy under pressure.

Aufgaben

• Own all departures for assigned ship and manage bookings in the reservation system.
• Issue final documentation and invoices for departures.
• Report final passenger numbers to suppliers and coordinators.
• Coordinate charters and large groups, including managing inboxes.
• Assist with pre- and post-departure inquiries from agents, partners and guests.
• Suggest process improvements to increase efficiency.

Kenntnisse

Highly organized

Process ownership

Travel operations

English communication

Cross-team collaboration

Detail-oriented

Tools

HubSpot

Jobbeschreibung

Polar Latitudes Expeditions in Copenhagen is seeking a Product Support Coordinator to own departures for an expedition ship from booking through sail. The role is office-based in Copenhagen, full-time (37 hours/week) with 08:00–18:00 hours, Monday to Friday, and travel for familiarization (14–21 days per year) during the first two years.

You will collaborate with offices globally, manage bookings in the reservation system, issue invoices, handle finals, and support agents, partners and guests.