Operations Coordinator (French/Italian/Spanish/Mandarin)

Tour Partner Group; Gentofte Kommune; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work option

25 days holiday

Volunteer day per year

Annual social events

Travel Club discounts

Value Champion program

Development programme

Career progression

Job summary

Tour Partner Group in Copenhagen, Denmark is seeking an Operations Coordinator to support senior team members and manage tour logistics. You will coordinate accommodations, transport, and activities while maintaining client communication and ensuring smooth execution of travel experiences.

The role requires excellent organizational and communication skills, a high standard of English, and proficiency with Microsoft Office.

Qualifications

• Passion for travel and tourism with strong organizational ability.
• Excellent communication and interpersonal skills.
• High level of written and spoken English.
• Relevant education or coursework is a plus.

Responsibilities

• Support senior team members in delivering operational excellence of tour itineraries.
• Coordinate logistics and bookings for accommodations, transport, and activities.
• Regularly liaise with Tour Leader to adjust the program and resolve issues.
• Prepare final travel documents and send to clients.
• Assist with client inquiries and provide information and support.
• Cross-check data across systems to ensure quotes are up-to-date.
• Support data entry across the operational cycle.
• Monitor payment conditions and invoices; report delays as needed.
• Provide cover for other departments when required.

Skills

Organizational skills

Communication

Attention to detail

English proficiency

Microsoft Office

Education

Relevant education or coursework

Tools

Microsoft Office

Job description

We are looking for a passionate and dynamic Operations Coordinator to join our team in Copenhagen, Denmark. In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

• Support senior team members in delivering operational excellence of our tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Assist with client’s inquiries, providing information and support as needed.
• Cross check data across systems to ensure quotes have been updated correctly
• Support with data entry needs of the team across the operational cycle
• Responsible for administrative changes as directed by the TL
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Provide support and/or cover for other departments when needed.
• Emergency phone
• Engage in on-the-job training to understand tour operations and industry standards.
• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

• Passion for the travel and tourism industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Relevant education or coursework is a plus.
• Specific language skills may be required depending on market.
• You have a high level of written and spoken English.
• Good computer skills and fluency with Microsoft office package

What we offer

• A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
• A holiday increase with years of service, up to 25 days.
• One volunteering day per year to support a cause you’re passionate about.
• Annual social events to celebrate our shared successes.
• TPG Travel Club discounts to explore our destinations in your free time.
• The opportunity to become a Value Champion.
• A structured development programme with on-the-job training, ensuring you reach your full potential.
• A collaborative and supportive team culture where every member is valued.
• Opportunities for career progression, moving into new roles within the company.

Additional Information

• High Season Period: Please note that during high season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
• Work Location: This position is based in Copenhagen, Denmark, with the possibility of hybrid working depending on the role.
• Contract type: This role is fixed term until September 2027.