Enterprise Customer Success Manager NY

Justt; København; On-site; DKK 573,248 - 764,331; Full time

Job summary

Justt is seeking an Enterprise Customer Success Manager in New York. This role involves managing a portfolio of top-tier enterprise customers, driving retention strategies, and collaborating with various cross-functional teams. Candidates should have over 5 years of experience in customer success, strong analytical capabilities, and preferably experience in the payments industry. The role also requires a willingness to travel and operate in fast-paced environments.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
• Experience in the payments industry is an advantage.

Responsibilities

• Manage a portfolio of top-tier enterprise customers.
• Analyze portfolio performance to generate actionable insights.
• Define and drive retention strategies through structured account plans.
• Lead business review meetings to strengthen multi-level stakeholder relationships.
• Deliver client training and enablement sessions.

Skills

Project management

Cross-functional collaboration

Data analysis

Customer relationship management

Job description

Enterprise Customer Success Manager NY

• Customer Success
• New York

Description

We’re looking for an Enterprise Customer Success Manager to join our team in New York. As a trusted advisor to our US customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage