Norway CSM for Enterprise Growth and Onboarding

Hub; København; On-site; DKK 700,000 - 1,000,000; Full time

Job summary

Autoflows in Copenhagen seeks an experienced Customer Success Manager to own the Norwegian customer journey, from onboarding to expansion. You will manage enterprise deals and ensure customers realize value with proactive programs and training.

You will collaborate with Sales, Marketing, Engineering and Support to drive growth, retention and adoption across a mix of dealerships and workshops in Norway.

Qualifications

• 5+ years in a Customer Success, Account Management or similar role.
• Degree in business, communication, digitalisation or related field.
• Native-level Norwegian; strong understanding of the Norwegian market.
• Willingness to travel to Norway for customer visits and events.
• Based in or able to work from Copenhagen office.

Responsibilities

• Own end-to-end customer journey from onboarding to expansion for Norwegian customers.
• Project-manage enterprise deals and drive adoption to maximize value.
• Maintain high customer satisfaction and retention through proactive outreach.
• Collaborate with Sales, Marketing, Engineering and Support to improve solutions.
• Build strategic success plans and identify growth opportunities for customers.

Skills

Project management

Relationship building

Enterprise accounts management

Communication skills

Self-motivated

Team collaboration

Norwegian fluency

Education

Business/Communication/Digitalisation degree

Job description

Autoflows in Copenhagen seeks an experienced Customer Success Manager to own the Norwegian customer journey, from onboarding to expansion. You will manage enterprise deals and ensure customers realize value with proactive programs and training.

You will collaborate with Sales, Marketing, Engineering and Support to drive growth, retention and adoption across a mix of dealerships and workshops in Norway.