Enterprise Customer Success Manager

Justt; København; On-site; DKK 1,202,000 - 1,335,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Equity / stock options

Generous PTO + company holidays

Parental leave

Company-wide shut down every last day"

Company-wide events

Job summary

Justt in New York is seeking an Enterprise Customer Success Manager to lead a portfolio of large enterprise clients. You will drive retention, expansion, and adoption of our AI-powered chargeback platform across finance, risk, and operations teams.

The role requires 5+ years in enterprise customer success, strong data analysis, and cross-functional collaboration. Travel several times a year is expected as you partner with product, sales, and marketing to scale Justt's regional presence.

Qualifications

• 5+ years leading enterprise customer success.
• Proven project management and cross-functional collaboration.
• Strong analytics to turn data into actions.
• Experience in payments industry is a plus.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
• Analyze portfolio performance and generate actionable payment insights.
• Identify and execute expansion opportunities to drive account growth.
• Define retention strategies with structured account plans to meet retention goals.
• Lead business reviews with senior management to strengthen relationships.
• Drive adoption of new features and provide client training.
• Collect client feedback to influence product roadmap.
• Collaborate with Sales, Product, and Marketing to expand Justt’s regional presence.

Skills

Enterprise account management

Cross-functional collaboration

Data analysis

Stakeholder management

Travel willingness

Job description

Enterprise Customer Success Manager

• Commercial
• New York
• Senior
• Full time

Description

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross-functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long-term, value-driven customer relationships
• Comfortable operating in fast-paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry - an advantage

Benefits + Perks:

• Health, dental & vision insurance
• Equity / stock options
• Generous PTO + company holidays
• Parental leave
• Company-wide shut down every last day of the quarter
• Company-wide events

Compensation: $180,000-$200,000