Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group; Denmark; On-site; DKK 125,000 - 192,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a fintech client. The role involves assisting Danish clients with complex transactions, troubleshooting digital payment platforms, and ensuring regulatory compliance.

You will document interactions in the CRM and collaborate with international teams to boost product adoption in Denmark. A relocation package to Bulgaria is provided.

Qualifications

• Native or fluent Danish (spoken and written).
• Proficient English for multinational collaboration.
• Excellent communication and customer-centric approach.
• Ability to adapt to new technologies and dynamic fintech environments.
• EU passport holder is mandatory.

Responsibilities

• Provide high-level assistance to Danish-speaking clients on complex financial transactions and platform inquiries.
• Ensure compliance with FinTech regulatory standards while resolving account issues.
• Troubleshoot technical queries related to digital payments and financial software.
• Document customer interactions in the CRM to ensure seamless service delivery.
• Collaborate with international teams to optimize user experience in the Danish market.
• Stay updated on fintech trends to offer proactive support and insights.

Skills

Danish language

English language

Communication skills

Customer-centric mindset

Adaptability to technology

CRM proficiency

Tools

CRM systems

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for roles that demand excellence, linguistic precision, and a commitment to professional growth.

Job Overview

We are currently looking for a talented professional to join a global leader in the financial technology sector for our Danish Speaking Customer Support Analyst - Fintech position in Bulgaria. This unique opportunity allows you to advance your career within the fast-paced FinTech industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Provide high-level assistance to Danish-speaking clients regarding complex financial transactions and platform inquiries.

• Ensure compliance with all FinTech industry regulatory standards while resolving account-related issues.

• Troubleshoot technical queries related to digital payment gateways and financial software functionality.

• Maintain meticulous documentation of customer interactions within our CRM to ensure seamless service delivery.

• Collaborate with international teams to optimize user experience and financial product adoption in the Danish market.

• Stay updated on emerging FinTech trends to provide proactive support and value-added insights to our premium client base.

• Native or fluent Danish (spoken and written).

• Valid EU passport (mandatory).

• Strong interest in the FinTech industry and digital financial products.

• Excellent communication skills and a customer-centric mindset, making you an ideal candidate for Danish-speaking jobs.

• Professional proficiency in English to collaborate within our multinational office environment.

• Proven ability to adapt to new technologies and fast-paced digital work environments.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Monthly Performance Bonus.

• And Much More
  Life in Bulgaria

Choosing a career in Bulgaria

Choosing a career in Bulgaria offers an exceptional work-life balance, blending rich historical culture with a modern, burgeoning tech scene. Bulgaria provides an affordable cost of living coupled with a vibrant social life, making it one of the most attractive locations for expats seeking high-quality Danish-speaking jobs.

Our relocation package ensures a smooth transition as you settle into your new home in Bulgaria. From stunning mountainous landscapes to a culinary scene that rivals any European capital, you will find that Bulgaria offers a sophisticated, welcoming environment perfect for your professional journey.