Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Aalborg; On-site; DKK 100,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Performance Bonus

Training Provided

Growth Opportunities

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Specialist to join our team in Bulgaria. You will provide multichannel support to Danish-speaking clients and resolve inquiries with accuracy and professionalism.

This on-site role in Sofia requires relocation and a valid EU passport. You will collaborate with cross-functional teams, maintain CRM records, and work toward KPIs while delivering outstanding service.

Qualifications

• Fluent Danish (spoken and written)
• Experience in customer support or contact center is a plus
• Willingness to relocate to Sofia, Bulgaria
• Strong communication and problem-solving skills

Responsibilities

• Deliver high-quality assistance to Danish-speaking clients via phone, email, and chat channels.
• Resolve complex inquiries to ensure customer satisfaction and brand loyalty.
• Maintain accurate customer records in internal CRM systems.
• Collaborate with cross-functional teams to resolve service escalations effectively.
• Stay updated on product knowledge and service policies to provide accurate information.
• Achieve KPIs for quality and resolution efficiency.
• Contribute to a positive, professional office environment at the Sofia location.

Skills

Danish language

Communication

Problem-solving

Customer service

Relocation

EU passport

Job description

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.
• Maintain accurate customer records and documentation in our internal CRM systems.
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
• Stay updated on product knowledge and service policies to provide accurate, real-time information.
• Achieve individual and team-based KPIs focused on quality and resolution efficiency.
• Contribute to a positive, professional office environment at our Sofia location.
• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills and a passion for delivering superior Customer Support Services.
• Ability to relocate to Sofia, Bulgaria for this on-site role.
• Strong problem-solving skills and a proactive, professional attitude.
• Previous experience in a contact center or service-oriented environment is considered an advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within one of the best jobs in Bulgaria
• And Much More…

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.

Beyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.