Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Denmark; On-site; DKK 183,000 - 267,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge — a dedi

Monthly Performance Bonus

And Much More…

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Specialist to join the client’s team in Sofia, Bulgaria. The role offers fully paid relocation, training, health insurance, and a monthly salary with performance bonuses.

You will provide omnichannel Danish-language support, document interactions in the CRM, and collaborate with international teams to meet SLAs while delivering exceptional service.

Qualifications

• Danish-speaking with native fluency in spoken and written Danish.
• Strong communication and customer‑centric mindset.
• Experience in Customer Support Services preferred.
• Proficient with computer systems and digital tools.
• Willingness to relocate to Bulgaria.

Responsibilities

• Deliver exceptional omnichannel support to Danish-speaking clients.
• Resolve complex inquiries regarding products and services.
• Maintain high levels of customer satisfaction with accurate guidance.
• Document all interactions in the CRM system.
• Collaborate with international teams to optimize service delivery.
• Ensure SLAs are met consistently.

Skills

Danish language

Communication skills

Tech proficiency

Tools

CRM software

Job description

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading corporations across Europe. We specialize in providing bespoke recruitment solutions within the Customer Support Services sector, ensuring that professionals thrive in their international career trajectories.

Job Overview

We are currently seeking a motivated individual to join our client’s team as a Danish Speaking Customer Support Specialist in Sofia, Bulgaria. This Danish Speaking Customer Support Specialist position in Bulgaria offers a unique opportunity to build a career in a dynamic international environment while enjoying comprehensive support for your transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Danish-speaking clients within the Customer Support Services sector.

• Resolve complex inquiries regarding products and services with professionalism and efficiency.

• Maintain high levels of customer satisfaction by providing accurate and empathetic guidance.

• Effectively document all interactions and customer data within the CRM system.

• Collaborate with international teams to optimize service delivery processes.

• Ensure all service level agreements (SLAs) are met consistently to drive performance targets.

• Contribute to a positive team culture by sharing knowledge and best practices.

• Native or fluent Danish (spoken and written).

• Valid EU passport (mandatory).

• Previous experience in the Customer Support Services industry is highly valued.

• Exceptional communication skills and a customer-centric mindset.

• Proficiency in computer systems and digital communication tools.

• A proactive attitude towards relocating to Bulgaria for one of the most exciting Danish-speaking jobs available today.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…

Life in Bulgaria

Sofia is rapidly becoming a hub for international professionals seeking exciting jobs in Bulgaria. With a rich history, a vibrant café culture, and a pleasant climate that transitions beautifully between the seasons, Bulgaria offers an excellent balance between professional growth and personal enjoyment.

Relocating to Bulgaria is a seamless experience with our dedicated support team, allowing you to focus on your new role in the Customer Support Services industry. From the local culinary delights to the stunning mountain ranges nearby, Bulgaria provides a high quality of life that makes it one of the most sought-after destinations for those looking for Danish-speaking jobs in Europe.