Danish-Speaking Customer Support Specialist - Onsite Larnaca

The Lemon Consulting; Aalborg Kommune; On-site; DKK 172,000 - 239,000; Full time

Benefits offered by this job

Bonus based on KPIs

Relocation package

International environment

Training provided

Gaming customer support exposure

Job summary

The Lemon Consulting is seeking a Customer Service Representative (Danish) for an on-site role in Cyprus. You will handle customer inquiries via phone, email and live chat, supporting account-related and technical questions while maintaining a high standard of service and documentation.

The role requires Danish and English fluency and offers a relocation package and training. As a member of a global gaming customer support environment, you will contribute to KPI targets, receive ongoing

Qualifications

• Native or fluent Danish speaker (minimum C1).
• Fluent English.
• Completed secondary education.
• Previous customer service experience is an advantage.
• Good computer and technology skills.
• Strong communication and customer interaction skills.
• Good problem-solving abilities.
• Ability to multitask and work effectively under pressure.
• Friendly, reliable and customer-oriented approach.
• Clean criminal record.
• Willingness to relocate to and work on-site in Larnaca, Cyprus.

Responsibilities

• Provide high-quality customer support to users via phone, email and live chat.
• Assist customers with account-related, technical and platform-related inquiries.
• Support users with password resets, payments and general account management queries.
• Troubleshoot technical issues and provide clear, solution-oriented guidance.
• Maintain a professional and customer-focused approach across all interactions.
• Accurately document customer interactions and relevant case information.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Meet defined quality, productivity, customer satisfaction and attendance targets.

Skills

Danish (C1)

English (fluent)

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

Education

Secondary education

Job description

The Lemon Consulting is seeking a Customer Service Representative (Danish) for an on-site role in Cyprus. You will handle customer inquiries via phone, email and live chat, supporting account-related and technical questions while maintaining a high standard of service and documentation.

The role requires Danish and English fluency and offers a relocation package and training. As a member of a global gaming customer support environment, you will contribute to KPI targets, receive ongoing