Danish speaking Customer Service Representative for Cyprus

The Lemon Consulting; Aalborg Kommune; On-site; DKK 172,000 - 239,000; Full time

Benefits offered by this job

Bonus based on KPIs

Relocation package

International environment

Training provided

Gaming customer support exposure

Job summary

The Lemon Consulting is seeking a Customer Service Representative (Danish) for an on-site role in Cyprus. You will handle customer inquiries via phone, email and live chat, supporting account-related and technical questions while maintaining a high standard of service and documentation.

The role requires Danish and English fluency and offers a relocation package and training. As a member of a global gaming customer support environment, you will contribute to KPI targets, receive ongoing

Qualifications

• Native or fluent Danish speaker (minimum C1).
• Fluent English.
• Completed secondary education.
• Previous customer service experience is an advantage.
• Good computer and technology skills.
• Strong communication and customer interaction skills.
• Good problem-solving abilities.
• Ability to multitask and work effectively under pressure.
• Friendly, reliable and customer-oriented approach.
• Clean criminal record.
• Willingness to relocate to and work on-site in Larnaca, Cyprus.

Responsibilities

• Provide high-quality customer support to users via phone, email and live chat.
• Assist customers with account-related, technical and platform-related inquiries.
• Support users with password resets, payments and general account management queries.
• Troubleshoot technical issues and provide clear, solution-oriented guidance.
• Maintain a professional and customer-focused approach across all interactions.
• Accurately document customer interactions and relevant case information.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Meet defined quality, productivity, customer satisfaction and attendance targets.

Skills

Danish (C1)

English (fluent)

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

Education

Secondary education

Job description

Position: Customer Service Representative (Danish)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Provide high-quality customer support to users via phone, email and live chat
• Assist customers with account-related, technical and platform-related inquiries
• Support users with password resets, payments and general account management queries
• Troubleshoot technical issues and provide clear, solution-oriented guidance
• Maintain a professional and customer-focused approach across all interactions
• Accurately document customer interactions and relevant case information
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet defined quality, productivity, customer satisfaction and attendance targets.

REQUIREMENTS:

• Native or fluent Danish speaker (minimum C1)
• Fluent English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong communication and customer interaction skills
• Good problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly, reliable and customer-oriented approach
• Clean criminal record
• Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS:

• Unlimited performance-based bonus linked to KPIs
• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global gaming customer support environment and many more!!