CX Intern: Shape Customer Experience in a Flexible Team

Hub; København; Hybrid; DKK 53,000 - 63,000; Full time

Benefits offered by this job

Free lunches and snacks

Office dogs

Flexible hours

Social activities

Job summary

Organic Basics is seeking a organized, clever, and kind Customer Experience Intern to join our Copenhagen office. The 4-6 month program begins February 2027 and offers hands-on experience with customer interactions, products, and logistics, with some remote work possible.

Students are preferred but not required. You will help deliver top-notch service via phone, email, and live chat, contribute to process improvements, and translate insights into actionable data for the team.

Qualifications

• Experience in CX, retail or service is a plus.
• Strong problem-solving with a customer-first mindset.
• Excellent written and spoken English communication.

Responsibilities

• Act as the voice of Organic Basics via phone, email, and live chat.
• Assist customers with orders, product inquiries, sizing, and after-sales support.
• Improve review collection and present feedback for improvements.
• Level up online CX with fresh ideas.
• Coordinate with warehouse to resolve logistics issues and provide updates.
• Translate customer insights into actionable data for the team.
• Handle ad hoc CX tasks.

Skills

Customer service

Communication

Fluent English

German bonus

Job description

Organic Basics is seeking a organized, clever, and kind Customer Experience Intern to join our Copenhagen office. The 4-6 month program begins February 2027 and offers hands-on experience with customer interactions, products, and logistics, with some remote work possible.

Students are preferred but not required. You will help deliver top-notch service via phone, email, and live chat, contribute to process improvements, and translate insights into actionable data for the team.