Customer Experience Intern

Hub; København; Hybrid; DKK 53,000 - 63,000; Full time

Benefits offered by this job

Free lunches and snacks

Office dogs

Flexible hours

Social activities

Job summary

Organic Basics is seeking a organized, clever, and kind Customer Experience Intern to join our Copenhagen office. The 4-6 month program begins February 2027 and offers hands-on experience with customer interactions, products, and logistics, with some remote work possible.

Students are preferred but not required. You will help deliver top-notch service via phone, email, and live chat, contribute to process improvements, and translate insights into actionable data for the team.

Qualifications

• Experience in CX, retail or service is a plus.
• Strong problem-solving with a customer-first mindset.
• Excellent written and spoken English communication.

Responsibilities

• Act as the voice of Organic Basics via phone, email, and live chat.
• Assist customers with orders, product inquiries, sizing, and after-sales support.
• Improve review collection and present feedback for improvements.
• Level up online CX with fresh ideas.
• Coordinate with warehouse to resolve logistics issues and provide updates.
• Translate customer insights into actionable data for the team.
• Handle ad hoc CX tasks.

Skills

Customer service

Communication

Fluent English

German bonus

Job description

Organic Basics is now looking for an organized, clever, and kind Customer Experience Intern who enjoys a good challenge and thrives in a fun, fast-paced work environment. The 4-6 month internship will begin in February 2027 and take place in our office in Nørrebro, Copenhagen - remote work is possible for shorter periods of time. This internship is intended to give you hands‑on experience with customer interactions, products, and logistics as part of your studies and help shape your future career path. Students are preferred but not a requirement.

Your daily tasks will include:

• Acting as the voice of Organic Basics, delivering brilliant customer service via phone, email, and live chat

• Assisting customers with order or product inquiries, sizing guidance, and after-sales support

• Improving methods for review collection and making sure customer feedback is presented and used for future improvements

• Help level up the online customer experience with fresh ideas

• Solving logistics issues and daily communication with our warehouse

• Translate customer insights into clear, actionable data for the team

• Ad hoc CX tasks

Your strengths:

• Previous CX, retail or service experience is a plus

• Strong problem‑solving skills with a customer‑first (and sales‑friendly) mindset

• Reliable, people‑smart and a natural at making others feel at ease

• Helping customers gives you personal satisfaction and joy

• Excellent communication skills, both verbally and in writing

• You speak and write fluent English. Any other language is a plus, especially German.

OB perks:

• Great social working environment with many fun activities (summer parties, social activities, Friday bars etc.)

• Being part of a versatile international team in a brand that is focused on sustainability

• Flexible working hours that fit your rhythm

• Free lunches, snacks and drinks

• Office dogs for those mid‑day snuggles :)

Start:February

Duration:4-6 months

Compensation:The position is paid an honorary salary of 5200 DKK/month

Location:Copenhagen- remote work is possible, but we like to see each other in person a few times a week :)

We are committed to creating a diverse environment and highly encourage absolutely everyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.

We are currently reviewing applications and plan to conduct interviews the last week of October.