Customer Success Specialist - Order & Support (Life Sciences)

LGC Limited; Lystrup; Remote; DKK 320,000 - 480,000; Full time

Job summary

LGC Limited in Lystrup, Denmark, seeks a Customer Success Representative to own the customer journey from order to delivery. You will support pricing, availability, orders and deliveries, keep customers informed, and collaborate with sales, operations and supply chain to resolve requests.

Fluent English is required and Danish at B1/B2 level or above. Experience in life sciences or manufacturing helps, but a customer mindset and meticulous order management are key.

Qualifications

• Experience in customer service, order management, sales support or a similar role.
• Confident, professional and friendly communication with customers.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Take ownership of the customer journey from order through to delivery.
• Support customers with questions about pricing, availability, orders and deliveries.
• Process and manage customer orders, ensuring information is accurate and complete.
• Keep customers informed about order confirmations, changes, delays and backorders.
• Collaborate with Sales, Operations, Supply Chain and other teams to resolve requests.
• Follow up on open enquiries to ensure nothing falls through the cracks.
• Maintain accurate customer and order information in systems.

Skills

Customer service

Order management

Sales support

Microsoft Office

CRM platforms

Fluent English

Danish (B1/B2)

Tools

MS Office

CRM platforms

ERP systems

Job description

LGC Limited in Lystrup, Denmark, seeks a Customer Success Representative to own the customer journey from order to delivery. You will support pricing, availability, orders and deliveries, keep customers informed, and collaborate with sales, operations and supply chain to resolve requests.

Fluent English is required and Danish at B1/B2 level or above. Experience in life sciences or manufacturing helps, but a customer mindset and meticulous order management are key.