Customer Success Specialist - Life Sciences

LGC Group; Lystrup; On-site; DKK 360,000 - 460,000; Full time

Job summary

LGC Group is looking for a Customer Success Representative (m/f/d) to join the Lystrup team in Denmark. You will be the key contact for customers, handling orders and inquiries and collaborating with Sales, Operations and Supply Chain to ensure smooth delivery.

You should enjoy helping people, staying organised and solving problems, with fluent English and Danish at B1/B2 level or above. A proactive customer mindset is essential.

Qualifications

• You don’t need to be a scientist to succeed in this role. We’re looking for someone who genuinely enjoys working with customers and takes pride in getting the details right.
• Ideally you’ll bring experience in customer service, order management, sales support or a similar role.
• Fluent English, both written and spoken, and Danish at approximately B1/B2 level or above.

Responsibilities

• Take ownership of the customer journey from order through to delivery.
• Support customers with questions about pricing, availability, orders and deliveries.
• Process and manage customer orders, making sure information is accurate and complete.
• Keep customers informed about order confirmations, changes, delays and backorders.
• Work closely with Sales, Operations, Supply Chain and other teams to resolve customer requests.
• Follow up on open enquiries and help ensure nothing falls through the cracks.
• Maintain accurate customer and order information in our systems.

Skills

Customer service

Order management

Communication

Organisational skills

Problem solving

Attention to detail

Teamwork

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

LGC Group is looking for a Customer Success Representative (m/f/d) to join the Lystrup team in Denmark. You will be the key contact for customers, handling orders and inquiries and collaborating with Sales, Operations and Supply Chain to ensure smooth delivery.

You should enjoy helping people, staying organised and solving problems, with fluent English and Danish at B1/B2 level or above. A proactive customer mindset is essential.