Customer Success Specialist — Orders & Support (Life Sciences)

LGC; Lystrup; On-site; DKK 320,000 - 520,000; Full time

Job summary

LGC in Lystrup, Denmark is seeking a Customer Success Representative to be the main point of contact for customers, handling orders and inquiries while collaborating with colleagues across Sales, Operations, and Supply Chain to keep processes running smoothly.

You don't need a scientific background—what matters is a customer mindset, meticulous attention to detail, and the ability to manage multiple tasks with a positive, proactive approach in a life sciences setting.

Qualifications

• Experience in customer service, order management, sales support or a similar role.
• Professional and friendly communication with customers.
• Strong organisational skills and ability to manage several priorities.
• Good attention to detail and proactive problem solving.
• Proficiency with Microsoft Office and ERP/CRM platforms.
• Fluent English, both written and spoken.
• Danish at approximately B1/B2 level or above.
• Ability to work independently and in an international team.
• Life sciences or manufacturing experience is a plus.

Responsibilities

• Support customers with questions about pricing, availability, orders and deliveries.
• Process and manage customer orders, ensuring information is accurate and complete.
• Keep customers informed about order confirmations, changes, delays and backorders.
• Work with Sales, Operations, Supply Chain and other teams to resolve requests.
• Follow up on open enquiries and ensure nothing falls through the cracks.
• Maintain accurate customer and order information in systems.
• Work in line with quality procedures and ISO 9001 / ISO 13485 requirements.
• Look for opportunities to improve the customer experience.

Skills

Customer service

Order management

Sales support

Attention to detail

Organisational skills

ERP systems

CRM platforms

Microsoft Office

Fluent English

Danish proficiency

Independent work

Team collaboration

Tools

ERP software

CRM systems

Job description

LGC in Lystrup, Denmark is seeking a Customer Success Representative to be the main point of contact for customers, handling orders and inquiries while collaborating with colleagues across Sales, Operations, and Supply Chain to keep processes running smoothly.

You don't need a scientific background—what matters is a customer mindset, meticulous attention to detail, and the ability to manage multiple tasks with a positive, proactive approach in a life sciences setting.