Customer Success Representative (m/f/d)

Lgc-; Lystrup; On-site; DKK 320,000 - 420,000; Full time

Job summary

LGC in Lystrup, Denmark, is seeking a Customer Success Representative to manage orders and inquiries, helping customers throughout the order journey and coordinating with Sales, Operations and Supply Chain.

The ideal candidate will have experience in customer service, strong attention to detail, fluent English and Danish level around B1/B2, and the ability to work independently in an international team; knowledge of ERP/CRM systems is a plus.

Qualifications

• Experience in customer service, order management, sales support or a similar role.
• Confident, professional and friendly approach to customer communication.
• Strong organisational skills and the ability to manage several priorities at once.
• Good attention to detail and a proactive approach to solving problems.
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms.
• Fluent English, both written and spoken.
• Danish at approximately B1/B2 level or above.
• The ability to work both independently and as part of an international team.
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential.

Responsibilities

• Take ownership of the customer journey from order through to delivery.
• Support customers with questions about pricing, availability, orders and deliveries.
• Process and manage customer orders, making sure information is accurate and complete.
• Keep customers informed about order confirmations, changes, delays and backorders.
• Work closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests.
• Follow up on open enquiries and help make sure nothing falls through the cracks.
• Maintain accurate customer and order information in our systems.
• Work in line with our quality procedures and ISO 9001 / ISO 13485 requirements.
• Look for opportunities to make the customer experience even better.

Skills

Customer service

Order management

Sales support

Communication

Attention to detail

Tools

Microsoft Office

ERP/CRM platforms

Job description

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.

Job Description

Customer Success Representative (m/f/d) - Lystrup, Denmark

Help us deliver great science through great customer service

At LGC, our mission is simple: Science for a Safer World.

Behind our scientific products and technologies is a team making sure our customers receive the right products, information and support when they need them. That’s where you come in.

We’re looking for aCustomer Success Representative(m/f/d) to join our team in Lystrup. You’ll be an important point of contact for our customers, managing orders and enquiries while working closely with colleagues across the business to keep everything running smoothly.

If you enjoy helping people, keeping things organised and finding solutions when things don’t quite go to plan, this could be a great next step for you.

What you’ll be doing

You’ll take ownership of the customer journey from order through to delivery. Day to day, you’ll:

• Support customers with questions about pricing, availability, orders and deliveries
• Process and manage customer orders, making sure information is accurate and complete
• Keep customers informed about order confirmations, changes, delays and backorders
• Work closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests
• Follow up on open enquiries and help make sure nothing falls through the cracks
• Maintain accurate customer and order information in our systems
• Work in line with our quality procedures and ISO 9001 / ISO 13485 requirements
• Look for opportunities to make the customer experience even better

Qualifications

What you’ll bring

You don’t need to be a scientist to succeed in this role. We’re looking for someone who genuinely enjoys working with customers and takes pride in getting the details right.

Ideally, you’ll bring:

• Experience in customer service, order management, sales support or a similar role
• A confident, professional and friendly approach to customer communication
• Strong organisational skills and the ability to manage several priorities at once
• Good attention to detail and a proactive approach to solving problems
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms
• Fluent English, both written and spoken
• Danish at approximately B1/B2 level or above
• The ability to work both independently and as part of an international team
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential. What matters most is your customer mindset, willingness to learn and ability to take ownership.

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld