Customer Success Pro - Orders & Service

Lgc-; Lystrup; On-site; DKK 320,000 - 420,000; Full time

Job summary

LGC in Lystrup, Denmark, is seeking a Customer Success Representative to manage orders and inquiries, helping customers throughout the order journey and coordinating with Sales, Operations and Supply Chain.

The ideal candidate will have experience in customer service, strong attention to detail, fluent English and Danish level around B1/B2, and the ability to work independently in an international team; knowledge of ERP/CRM systems is a plus.

Qualifications

• Experience in customer service, order management, sales support or a similar role.
• Confident, professional and friendly approach to customer communication.
• Strong organisational skills and the ability to manage several priorities at once.
• Good attention to detail and a proactive approach to solving problems.
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms.
• Fluent English, both written and spoken.
• Danish at approximately B1/B2 level or above.
• The ability to work both independently and as part of an international team.
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential.

Responsibilities

• Take ownership of the customer journey from order through to delivery.
• Support customers with questions about pricing, availability, orders and deliveries.
• Process and manage customer orders, making sure information is accurate and complete.
• Keep customers informed about order confirmations, changes, delays and backorders.
• Work closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests.
• Follow up on open enquiries and help make sure nothing falls through the cracks.
• Maintain accurate customer and order information in our systems.
• Work in line with our quality procedures and ISO 9001 / ISO 13485 requirements.
• Look for opportunities to make the customer experience even better.

Skills

Customer service

Order management

Sales support

Communication

Attention to detail

Tools

Microsoft Office

ERP/CRM platforms

Job description

LGC in Lystrup, Denmark, is seeking a Customer Success Representative to manage orders and inquiries, helping customers throughout the order journey and coordinating with Sales, Operations and Supply Chain.

The ideal candidate will have experience in customer service, strong attention to detail, fluent English and Danish level around B1/B2, and the ability to work independently in an international team; knowledge of ERP/CRM systems is a plus.