Customer Success Representative (m/f/d)

Lgcgroup; Lystrup; On-site; DKK 320,000 - 520,000; Full time

Job summary

LGC in Lystrup, Denmark is seeking a Customer Success Representative to own the customer journey from order to delivery. You’ll support pricing, availability, and deliveries, process orders, update customers on statuses, and collaborate with Sales, Operations and Supply Chain to resolve requests.

A proactive communicator with strong organisational skills and a customer mindset will thrive in this role. Join a team focused on delivering excellent service in a life sciences environment, with

Qualifications

• Experience in customer service, order management, sales support or a similar role
• A confident, professional and friendly approach to customer communication
• Strong organisational skills and the ability to manage several priorities at once
• Good attention to detail and a proactive approach to solving problems
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms
• Fluent English, both written and spoken
• Danish at approximately B1/B2 level or above
• The ability to work both independently and as part of an international team
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential

Responsibilities

• Take ownership of the customer journey from order to delivery
• Support customers with questions about pricing, availability, orders and deliveries
• Process and manage customer orders, ensuring information is accurate and complete
• Keep customers informed about order confirmations, changes, delays and backorders
• Work with colleagues across Sales, Operations, Supply Chain and other teams to resolve requests
• Follow up on open enquiries and prevent anything from falling through the cracks
• Maintain accurate customer and order data in our systems
• Look for opportunities to improve the customer experience
• Adhere to ISO 9001 and ISO 13485 quality requirements

Skills

Customer service

Order management

Sales support

Organisational skills

Attention to detail

MS Office/ERP/CRM

English fluency

Danish language

Independent/team work

Life sciences familiarity

Tools

MS Office

Job description

Customer Success Representative (m/f/d) - Lystrup, Denmark

Help us deliver great science through great customer service

At LGC, our mission is simple: Science for a Safer World .

Behind our scientific products and technologies is a team making sure our customers receive the right products, information and support when they need them. That's where you come in.

We're looking for a Customer Success Representative (m/f/d) to join our team in Lystrup. You'll be an important point of contact for our customers, managing orders and enquiries while working closely with colleagues across the business to keep everything running smoothly.

If you enjoy helping people, keeping things organised and finding solutions when things don't quite go to plan, this could be a great next step for you.

What you'll be doing

You’ll take ownership of the customer journey from order through to delivery. Day to day, you’ll:

• Support customers with questions about pricing, availability, orders and deliveries
• Process and manage customer orders, making sure information is accurate and complete
• Keep customers informed about order confirmations, changes, delays and backorders
• Work closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests
• Follow up on open enquiries and help make sure nothing falls through the cracks
• Maintain accurate customer and order information in our systems
• Work in line with our quality procedures and ISO 9001 / ISO 13485 requirements
• Look for opportunities to make the customer experience even better

What you'll bring

You don't need to be a scientist to succeed in this role. We’re looking for someone who genuinely enjoys working with customers and takes pride in getting the details right.

Ideally, you’ll bring:

• Experience in customer service, order management, sales support or a similar role
• A confident, professional and friendly approach to customer communication
• Strong organisational skills and the ability to manage several priorities at once
• Good attention to detail and a proactive approach to solving problems
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms
• Fluent English , both written and spoken
• Danish at approximately B1/B2 level or above
• The ability to work both independently and as part of an international team
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential. What matters most is your customer mindset, willingness to learn and ability to take ownership.

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT
• EQUAL OPPORTUNITIES

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld