Customer Success Specialist: Order & Support (LifeSciences)

Lgcgroup; Lystrup; On-site; DKK 320,000 - 520,000; Full time

Job summary

LGC in Lystrup, Denmark is seeking a Customer Success Representative to own the customer journey from order to delivery. You’ll support pricing, availability, and deliveries, process orders, update customers on statuses, and collaborate with Sales, Operations and Supply Chain to resolve requests.

A proactive communicator with strong organisational skills and a customer mindset will thrive in this role. Join a team focused on delivering excellent service in a life sciences environment, with

Qualifications

• Experience in customer service, order management, sales support or a similar role
• A confident, professional and friendly approach to customer communication
• Strong organisational skills and the ability to manage several priorities at once
• Good attention to detail and a proactive approach to solving problems
• Confidence working with Microsoft Office and business systems such as ERP or CRM platforms
• Fluent English, both written and spoken
• Danish at approximately B1/B2 level or above
• The ability to work both independently and as part of an international team
• Experience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential

Responsibilities

• Take ownership of the customer journey from order to delivery
• Support customers with questions about pricing, availability, orders and deliveries
• Process and manage customer orders, ensuring information is accurate and complete
• Keep customers informed about order confirmations, changes, delays and backorders
• Work with colleagues across Sales, Operations, Supply Chain and other teams to resolve requests
• Follow up on open enquiries and prevent anything from falling through the cracks
• Maintain accurate customer and order data in our systems
• Look for opportunities to improve the customer experience
• Adhere to ISO 9001 and ISO 13485 quality requirements

Skills

Customer service

Order management

Sales support

Organisational skills

Attention to detail

MS Office/ERP/CRM

English fluency

Danish language

Independent/team work

Life sciences familiarity

Tools

MS Office

Job description

LGC in Lystrup, Denmark is seeking a Customer Success Representative to own the customer journey from order to delivery. You’ll support pricing, availability, and deliveries, process orders, update customers on statuses, and collaborate with Sales, Operations and Supply Chain to resolve requests.

A proactive communicator with strong organisational skills and a customer mindset will thrive in this role. Join a team focused on delivering excellent service in a life sciences environment, with