Healthcare IT Customer Success Manager – Growth & Adoption (Denmark)

Dedalus; Aarhus; On-site; DKK 600,000 - 850,000; Full time

Job summary

Dedalus, a leading healthcare technology company, is hiring a Customer Success Manager in Denmark. You will shape customer relationships, oversee service delivery, and drive value realization across the region.

You will collaborate with Product, Sales, Delivery and Support teams in Denmark to ensure retention and growth, while championing the voice of Danish customers. The role demands strong leadership, project management, and data-driven decision making, with fluency in Danish and English.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• Experience in healthcare IT or SaaS is preferred.
• Proven track record as a Customer Success Leader or Manager in tech/healthcare.
• Strong knowledge of customer support operations, incident handling, and SLAs.
• Proven leadership, organization and communication skills.
• Experience in project management and program delivery.
• Data-driven decision making with analytics and KPIs.

Responsibilities

• Shape customer relationships and service delivery within the region.
• Lead delivery, support, and product teams to ensure customer success.
• Drive adoption and value realization of the Dedalus portfolio.
• Ensure profitability and sustainable growth via renewals and upsells.
• Identify new business opportunities within existing accounts.
• Collaborate with Product, Sales, Delivery, and Support in Denmark.
• Represent the voice of the Danish customer in strategic discussions.
• Oversee governance, communication and ongoing project management.
• Show flexibility and adaptability in a cross-functional environment.

Skills

Customer relationship management

Leadership

Project management

Data-driven decisions

Budgeting & forecasting

Cross-functional collaboration

Education

Bachelor’s degree in business administration

Job description

Dedalus, a leading healthcare technology company, is hiring a Customer Success Manager in Denmark. You will shape customer relationships, oversee service delivery, and drive value realization across the region.

You will collaborate with Product, Sales, Delivery and Support teams in Denmark to ensure retention and growth, while championing the voice of Danish customers. The role demands strong leadership, project management, and data-driven decision making, with fluency in Danish and English.