Customer Success Manager

Dedalus; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Dedalus is seeking a Customer Success Manager in Denmark to shape customer relationships and service delivery, driving value realization and growth within the region. You will lead cross‑functional teams including Product, Delivery, and Support, manage renewals and upsell opportunities, and ensure high customer satisfaction across Danish accounts.

The role requires a Bachelor’s in business, healthcare IT or SaaS experience, strong leadership, data‑driven decision making, and fluency in Danish

Qualifications

• Bachelor’s degree in business administration
• Experience in healthcare IT or SaaS industry or equivalent experience (preferred)
• Proven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment
• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring)
• Strong leadership, organizational, and communication skills
• Demonstrated project management experience
• Analytical and problem-solving mindset with ability to make data-driven decisions
• Strong financial and performance management skills (budgeting, forecasting, KPI tracking)
• Experience in cross-functional collaboration and program management
• Self-motivated, customer-centric, and open to adopting new technologies and tools
• Fluency in Danish and English is mandatory
• Demonstrates flexibility, resilience, and proactive mindset in a fast-evolving environment

Responsibilities

• Develop and implement customer success, retention, and growth strategies aligned with business objectives
• Oversee day-to-day customer operations, ensuring service excellence and satisfaction
• Drive adoption and value realization of the Dedalus portfolio within customer environments
• Ensure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy
• Identify and pursue new business opportunities within existing accounts and markets
• Collaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark
• Represent the voice of the Danish customer in strategic and operational discussions
• Maintain strong governance and communication with key customers and stakeholders
• Oversee project management activities, ensuring proper planning, execution, and follow-up of ongoing initiatives
• Demonstrate flexibility and adaptability in a dynamic, cross-functional, and international environment

Skills

Customer management

Leadership

Project management

Analytical thinking

Data-driven decisions

Communication

Budgeting/Forecasting

KPI tracking

Cross-functional collaboration

Education

Bachelor’s degree in business administration

Job description

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as our Customer Success Manager at Dedalus , one of the World’s leading healthcare technology companies, in Denmark to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

We are looking for a Customer Success Manager to shape our customer relationships, service delivery processes, and overall business performance within the region.

The successful candidate will combine strong leadership, customer management expertise, project management capabilities, and hands‑on support experience to ensure the success, satisfaction, and retention of our customers.

You will play a central role in driving customer value realization , regional growth , and alignment between Delivery, Support, and Product teams.

You will be in charge of:

• Develop and implement customer success, retention, and growth strategies aligned with business objectives
• Oversee day-to-day customer operations , ensuring service excellence and satisfaction
• Drive adoption and value realization of the Dedalus portfolio within customer environments
• Ensure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy
• Identify and pursue new business opportunities within existing accounts and markets
• Collaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark
• Represent the voice of the Danish customer in strategic and operational discussions
• Maintain strong governance and communication with key customers and stakeholders
• Oversee project management activities , ensuring proper planning, execution, and follow-up of ongoing initiatives
• Demonstrate flexibility and adaptability in a dynamic, cross‑functional, and international environment

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

• Bachelor’s degree in business administration
• Experience in healthcare IT or SaaS industry or equivalent experience (preferred)
• Proven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment
• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring)
• Strong leadership, organizational, and communication skills
• Demonstrated project management experience
• Analytical and problem-solving mindset with ability to make data-driven decisions
• Strong financial and performance management skills (budgeting, forecasting, KPI tracking)
• Experience in cross-functional collaboration and program management
• Self‑motivated, customer‑centric , and open to adopting new technologies and tools
• Fluency in Danish and english is mandatory
• Demonstrates flexibility , resilience, and a proactive mindset in a fast‑evolving environment

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co‑operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 31st of October 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software

#LI-AD1