Customer Success Manager

Dedalus; Aarhus; On-site; DKK 600,000 - 850,000; Full time

Job summary

Dedalus, a leading healthcare technology company, is hiring a Customer Success Manager in Denmark. You will shape customer relationships, oversee service delivery, and drive value realization across the region.

You will collaborate with Product, Sales, Delivery and Support teams in Denmark to ensure retention and growth, while championing the voice of Danish customers. The role demands strong leadership, project management, and data-driven decision making, with fluency in Danish and English.

Qualifications

• Bachelor’s degree in business administration or equivalent.
• Experience in healthcare IT or SaaS is preferred.
• Proven track record as a Customer Success Leader or Manager in tech/healthcare.
• Strong knowledge of customer support operations, incident handling, and SLAs.
• Proven leadership, organization and communication skills.
• Experience in project management and program delivery.
• Data-driven decision making with analytics and KPIs.

Responsibilities

• Shape customer relationships and service delivery within the region.
• Lead delivery, support, and product teams to ensure customer success.
• Drive adoption and value realization of the Dedalus portfolio.
• Ensure profitability and sustainable growth via renewals and upsells.
• Identify new business opportunities within existing accounts.
• Collaborate with Product, Sales, Delivery, and Support in Denmark.
• Represent the voice of the Danish customer in strategic discussions.
• Oversee governance, communication and ongoing project management.
• Show flexibility and adaptability in a cross-functional environment.

Skills

Customer relationship management

Leadership

Project management

Data-driven decisions

Budgeting & forecasting

Cross-functional collaboration

Education

Bachelor’s degree in business administration

Job description

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join us as our Customer Success Managerat Dedalus, one of the World’s leading healthcare technology companies, in Denmark to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

We are looking for a Customer Success Manager to shape our customer relationships, service delivery processes, and overall business performance within the region.

The successful candidate will combine strong leadership, customer management expertise, project management capabilities, and hands-on support experience to ensure the success, satisfaction, and retention of our customers.

You will play a central role in driving customer value realization, regional growth, and alignment between Delivery, Support, and Product teams.

You will be in charge of:

• Develop and implement customer success, retention, and growth strategies aligned with business objectives
• Oversee day-to-day customer operations, ensuring service excellence and satisfaction
• Drive adoption and value realization of the Dedalus portfolio within customer environments
• Ensure profitability and sustainable growth of the business unit through renewals, upsells, and customer advocacy
• Identify and pursue new business opportunities within existing accounts and markets
• Collaborate closely with Product Management, Sales, Delivery, and Support teams in Denmark
• Represent the voice of the Danish customer in strategic and operational discussions
• Maintain strong governance and communication with key customers and stakeholders
• Oversee project management activities, ensuring proper planning, execution, and follow-up of ongoing initiatives
• Demonstrate flexibility and adaptability in a dynamic, cross-functional, and international environment

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:

Essential Requirements

• Bachelor’s degree in business administration
• Experience in healthcare IT or SaaS industry or equivalent experience (preferred)
• Proven experience as a Support Leader or Customer Success Manager in a technology or healthcare IT environment
• Solid background in Customer Support operations (incident management, escalation handling, SLA monitoring)
• Strong leadership, organizational, and communication skills
• Demonstrated project management experience
• Analytical and problem‑solving mindset with ability to make data‑driven decisions
• Strong financial and performance management skills (budgeting, forecasting, KPI tracking)
• Experience in cross‑functional collaboration and program management
• Self‑motivated, customer‑centric, and open to adopting new technologies and tools
• Fluency in Danish and english is mandatory
• Demonstrates flexibility, resilience, and a proactive mindset in a fast‑evolving environment

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co‑operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 31st of October 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software