Customer Solution Engineer

Hub; Aarhus; On-site; DKK 420,000 - 600,000; Full time

Benefits offered by this job

Full-time 37.5 hours

Flexible workplace

Health and dental insurance

Pension scheme

Office in Aarhus

Career development

Team-building events

Job summary

Adversus in Aarhus, Denmark, is hiring a Customer Solution Engineer to join the Customer Experience team. You will manage customer integrations from onboarding to ongoing support, tailoring the platform to client workflows and data structures.

You will work with APIs, webhooks, and various data formats, providing technical guidance and troubleshooting while collaborating with sales, support, and development. A flexible workspace is offered.

Qualifications

• Education or coursework in a relevant technical field.
• Experience building technical integrations.
• Experience with APIs, webhooks, and common data formats (JSON, XML, Form data).
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Manage customer integration process and ensure timely implementation.
• Collaborate with customers to understand systems and goals.
• Configure and customise platform to fit workflows.
• Provide technical guidance during onboarding.
• Troubleshoot integration issues promptly.
• Collaborate with sales, support, development, and customer success teams.
• Develop and maintain integration docs and best practices.
• Conduct training sessions for customers and colleagues.
• Improve internal workflows and AI solutions.

Skills

APIs

Webhooks

JSON

XML

Postman

Data formats

Troubleshooting

Communication

Project management

CRM systems

English (Fluent)

Education

Technical field education

Tools

CRM tools

CRM systems

Job description

Ready to turn technical challenges into customer successes?

Join Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark!

We are looking for our next Customer Solution Engineer (CSE) to join our Customer Experience department. You will work alongside three other CSE's - supporting our customers and internal stakeholders from onboarding of new clients to support existing ones.

Adversus specialises in providing software solutions for the call center industry, designed to meet our customers' unique needs. Our team thrives on collaboration, innovation, and creating customer success through personalized software and hardware solutions.

What will you be working on?

• Managing the customer integration process and ensuring timely and successful implementation between the customer and our system.
• Collaborating with customers to understand their systems, integration requirements, and business goals.
• Configuring and customising the platform to fit the customer's workflows, systems, and data structures.
• Providing technical guidance and support during the onboarding process.
• Troubleshooting and resolving integration-related issues promptly.
• Working with sales, support, development, and customer success teams to improve integration processes and customer experiences.
• Developing and maintaining documentation for integration procedures and best practices.
• Conducting training sessions for customers and colleagues.
• Optimising our internal workflows – including adapting AI solutions.

We imagine you have:

• An education or coursework in a relevant technical field (e.g. Web Developer).
• Documented experience in building technical integrations.
• Skills in APIs, webhooks, data formats, data destructuring (JSON, XML, Form data), Postman, or similar tools.
• Strong problem-solving abilities and the capability to troubleshoot complex issues.
• Excellent communication and collaboration skills.
• The ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with CRM systems is a plus (Salesforce, HubSpot, Intercom, Slack, Jira, Workday, Monday etc.).
• Fluent English skills, both spoken and written.
  • Professional proficiency in either Danish, Swedish or Finnish is seen as a advantage.

What Adversus can offer you:

• A full time position (37,5 hours/week).
• A competitive salary package aligned with your experience and qualifications.
• A flexible workplace.
• Health and dental insurance and a pension scheme.
• A brand-new and unique office located in the center of Aarhus.
• A supportive and inclusive work environment that encourages creativity.
• Opportunities for both personal and professional development.
• Regular team-building events and social activities to strengthen team spirit.

Interviews will be conducted on a rolling basis. Looking forward to hearing from you!