Customer Solution Engineer

Adversus; Denmark; Hybrid; DKK 450,000 - 650,000; Full time

Benefits offered by this job

Full-time (37.5h)

Salary package

Flexible workplace

Health & dental insurance

Pension scheme

Office in Aarhus

Professional development

Team events

Job summary

Adversus, a growing SaaS provider in Aarhus, Denmark, seeks a Customer Solution Engineer to join the Customer Experience team. You will lead the integration process, tailor the platform to client needs, and collaborate with sales, support, development, and customer success to optimize implementations and documentation.

Ideal candidates have technical education, experience with APIs and data formats, and strong problem-solving and communication skills.

Qualifications

• Experience building technical integrations.
• 2

Responsibilities

• Manage customer integration and ensure successful implementation between customer and system.

Skills

APIs

Webhooks

Data formats

JSON/XML

Postman

CRM systems

English fluency

Nordic languages

Education

Bachelor's or equivalent in CS/IT

Job description

Ready to turn technical challenges into customer successes?

Join Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark!

We are looking for our next Customer Solution Engineer (CSE) to join our Customer Experience department. You will work alongside three other CSE's - supporting our customers and internal stakeholders from onboarding of new clients to support existing ones.

Adversus specialises in providing software solutions for the call center industry, designed to meet our customers' unique needs. Our team thrives on collaboration, innovation, and creating customer success through personalized software and hardware solutions.

What will you be working on?

• Managing the customer integration process and ensuring timely and successful implementation between the customer and our system.
• Collaborating with customers to understand their systems, integration requirements, and business goals.
• Configuring and customising the platform to fit the customer's workflows, systems, and data structures.
• Providing technical guidance and support during the onboarding process.
• Troubleshooting and resolving integration-related issues promptly.
• Working with sales, support, development, and customer success teams to improve integration processes and customer experiences.
• Developing and maintaining documentation for integration procedures and best practices.
• Conducting training sessions for customers and colleagues.
• Optimising our internal workflows - including adapting AI solutions.

We imagine you have:

• An education or coursework in a relevant technical field (e.g. Web Developer).
• Documented experience in building technical integrations.
• Skills in APIs, webhooks, data formats, data destructuring (JSON, XML, Form data), Postman, or similar tools.
• Strong problem-solving abilities and the capability to troubleshoot complex issues.
• Excellent communication and collaboration skills.
• The ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with CRM systems is a plus (Salesforce, HubSpot, Intercom, Slack, Jira, Workday, Monday etc.).
• Fluent English skills, both spoken and written.
• Professional proficiency in either Danish, Swedish or Finnish is seen as a advantage.

What Adversus Can Offer You

• A full time position (37,5 hours/week).
• A competitive salary package aligned with your experience and qualifications.
• A flexible workplace.
• Health and dental insurance and a pension scheme.
• A brand-new and unique office located in the center of Aarhus.
• A supportive and inclusive work environment that encourages creativity.
• Opportunities for both personal and professional development.
• Regular team-building events and social activities to strengthen team spirit.

Interviews will be conducted on a rolling basis. Looking forward to hearing from you!