Customer Solution Engineer

Adversus A/S; Aarhus; On-site; DKK 600,000 - 850,000; Full time

Benefits offered by this job

Flexible workplace

Health and dental insurance

Pension scheme

Office in Aarhus center

Team-building events

Professional development

Job summary

Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark, is seeking a Customer Solution Engineer to join the Customer Experience team. You will support customers from onboarding to ongoing success, collaborating with internal teams to tailor integrations.

The role emphasizes building technical integrations, guiding customers, and documenting best practices. Fluent English is required, with Danish, Swedish, or Finnish as a plus.

Qualifications

• Education or coursework in a relevant technical field.
• Experience building technical integrations.
• Strong problem-solving abilities and troubleshooting skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and priorities.

Responsibilities

• Manage the customer integration process from onboarding to go-live.
• Collaborate with customers to understand integration requirements and goals.
• Configure and customize the platform to fit customer workflows and data structures.
• Provide technical guidance during onboarding.
• Troubleshoot integration issues promptly.
• Collaborate with sales, support, development and customer success teams to improve processes.
• Develop and maintain integration documentation and best practices.
• Conduct training sessions for customers and colleagues.
• Improve internal workflows and adapt AI solutions.

Skills

API integrations

Troubleshooting

Project management

Communication

Multitasking

CRM systems

Education

Technical degree or coursework

Tools

Postman

Salesforce

HubSpot

Intercom

Slack

Jira

Workday

Monday

Job description

Ready to turn technical challenges into customer successes?

Join Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark!

We are looking for our next Customer Solution Engineer (CSE) to join our Customer Experience department. You will work alongside three other CSE's - supporting our customers and internal stakeholders from onboarding of new clients to support existing ones.

Adversus specialises in providing software solutions for the call center industry, designed to meet our customers' unique needs. Our team thrives on collaboration, innovation, and creating customer success through personalized software and hardware solutions.

What will you be working on?

• Managing the customer integration process and ensuring timely and successful implementation between the customer and our system.

• Collaborating with customers to understand their systems, integration requirements, and business goals.

• Configuring and customising the platform to fit the customer's workflows, systems, and data structures.

• Providing technical guidance and support during the onboarding process.

• Troubleshooting and resolving integration-related issues promptly.

• Working with sales, support, development, and customer success teams to improve integration processes and customer experiences.

• Developing and maintaining documentation for integration procedures and best practices.

• Conducting training sessions for customers and colleagues.

• Optimising our internal workflows – including adapting AI solutions.

We imagine you have:

• An education or coursework in a relevant technical field (e.g. Web Developer).

• Documented experience in building technical integrations.

• Skills in APIs, webhooks, data formats, data destructuring (JSON, XML, Form data), Postman, or similar tools.

• Strong problem-solving abilities and the capability to troubleshoot complex issues.

• Excellent communication and collaboration skills.

• The ability to manage multiple projects simultaneously and prioritize effectively.

• Experience with CRM systems is a plus (Salesforce, HubSpot, Intercom, Slack, Jira, Workday, Monday etc.).

• Fluent English skills, both spoken and written.

  • Professional proficiency in either Danish, Swedish or Finnish is seen as a advantage.

What Adversus can offer you:

• A full time position (37,5 hours/week).

• A competitive salary package aligned with your experience and qualifications.

• A flexible workplace.

• Health and dental insurance and a pension scheme.

• A brand-new and unique office located in the center of Aarhus.

• A supportive and inclusive work environment that encourages creativity.

• Opportunities for both personal and professional development.

• Regular team-building events and social activities to strengthen team spirit.

Interviews will be conducted on a rolling basis. Looking forward to hearing from you!