Customer Service Specialist – Aarhus, Growth & Training

Europcar; Aarhus; On-site; DKK 299,000 - 419,000; Full time

Job summary

Europcar Mobility Group is seeking a Customer Service Representative to join our Sales Administration & Aftersales team. You will handle inquiries across channels, assist with reservations and billing, and resolve issues to ensure seamless customer experiences.

You’ll work in a fast-paced environment, communicate clearly, and collaborate with colleagues across departments. We value empathy, professionalism, and a proactive approach to service excellence.

Qualifications

• Experience in customer service or related field.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Handle customer inquiries across phone, email, and in-person interactions.
• Assist customers with reservations, billing, and service-related issues.
• Resolve complaints efficiently in line with company policies and guidelines.
• Provide clear information on rental policies, vehicle options, and related services.
• Support collaboration with colleagues and other departments to deliver exceptional service.

Skills

Customer service

Communication

Problem solving

Multitasking

Professionalism

Empathy

Willingness to learn

Tools

CRM software

Office applications

Job description

Europcar Mobility Group is seeking a Customer Service Representative to join our Sales Administration & Aftersales team. You will handle inquiries across channels, assist with reservations and billing, and resolve issues to ensure seamless customer experiences.

You’ll work in a fast-paced environment, communicate clearly, and collaborate with colleagues across departments. We value empathy, professionalism, and a proactive approach to service excellence.