Fleet Readiness & Customer Service Agent

Europcar; Denmark; Remote; DKK 260,000 - 340,000; Full time

Job summary

Europcar Mobility Group is hiring a Station Agent in Denmark. You will prepare vehicles for rental, conduct inspections, and manage handovers with customers to ensure high-quality service.

You will work closely with the Fleet and Station teams, identifying issues, maintaining safety standards, and driving company vehicles within policy. A proactive, customer-focused, team-oriented approach is essential.

Qualifications

• Customer-focused with safety mindset.
• Able to follow Ready for Rent Checklist and standard operating procedures.
• Willingness to learn and grow within fleet management.

Responsibilities

• Prepare vehicles to high quality standards, ensuring cleanliness and road-legal condition.
• Conduct inspections using the Ready for Rent Checklist before handover.
• Deliver and collect vehicles per customer requirements, providing essential information.
• Identify damage or maintenance issues and document findings at collection points.
• Collaborate with Station Manager, Fleet Manager and Team Leader on tasks and movements.
• Maintain professional customer service and adherence to company standards.
• Follow health, safety and environmental guidelines; report concerns as needed.
• Drive company vehicles safely according to policy.

Skills

Attention to detail

Customer service

Vehicle operation

Professionalism

Team player

Job description

Europcar Mobility Group is hiring a Station Agent in Denmark. You will prepare vehicles for rental, conduct inspections, and manage handovers with customers to ensure high-quality service.

You will work closely with the Fleet and Station teams, identifying issues, maintaining safety standards, and driving company vehicles within policy. A proactive, customer-focused, team-oriented approach is essential.