Customer & Operations Support

Goodiebox; København; On-site; DKK 301,000 - 469,000; Full time

Benefits offered by this job

Monthly Goodiebox

Free Gym Membership

Dog/Pet-friendly office

Job summary

Goodiebox, based in Copenhagen, is seeking a Customer & Operations Support Agent to join our Team Happiness. You will engage with members across social media, email, and chat to resolve inquiries and ensure a top-notch experience.

The role involves coordinating with our warehouse, analyzing delivery data, and driving improvements. We value a proactive, empathetic, and professional attitude, and prefer candidates who can adapt quickly, with a Bachelor degree or equivalent and fluency in English.

Qualifications

• Bachelor degree or similar is required.
• Live in Copenhagen or nearby with office in Island Brygge.
• Fluent in English is required; other market languages are a plus as the company grows.

Responsibilities

• Communicate with members via social media, email, and chat.
• Answer questions about accounts, orders, cancellations, products and inquiries.
• Be proactive in member communication to provide the best service.
• Coordinate with warehouse about mistakes and ensure fixes.
• Analyze parcel delivery data and act on insights.
• Collaborate with the technical team on issues and improvements.
• Assist in reporting with the Team Lead and contribute to new initiatives.

Skills

Fluent English

Education

Bachelor degree or similar

Job description

Ready to put your passion into practice and make an impact in a company where your efforts truly matter? Welcome to Goodiebox

About Goodiebox

We're all about spreading happy moments. Imagine: 80.000+ members across 15 markets, eagerly awaiting our monthly self-care boxes. Our mission? To spark happiness and foster a can-do spirit worldwide, one box at a time.

Team Happiness

Our mission at Goodiebox is to make the world just a little happier, starting with our fantastic members - which is where you come in! Join our vibrant Team Happiness where wework hard, play hard, and support each other, our members and our other departmentsto achieve the best results.

Customer & Operations Support Agent

We are looking for a full-time Customer & Operations Support Agentto join our team in Copenhagen to bring exactly that happiness to our wonderful members. As a Customer & Operations Support Agent, you will help us bring the best member experience by being in contact with our members, help to solve their issue at the core and improve our processes within Goodiebox.

From identifying technicalissuesto defining new improvements, you'll be involved at every step – and your work will directly influence both our members and our ways of working.

Responsibilities:

• Responsible for communication with our members through social media, email, and chat.
• Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
• Be proactive in member communication to provide the best service needed.
• Coordinate with our warehouse about mistakes and make sure these will be fixed.
• Ensure smooth operations with data analysis;analyseparcel delivery data and proactively act upon insights.
• Analytical mindset to flag recurring issues and identify proactive and reactive solutions.
• Daily contact with our technical team about technical issues/improvements.
• Collaborate with other departments to improve overall member experience and to solve day to day issues.
• Take ownership of specialist responsibilities within a certain domain (e.g. communication, analytics, operations), be accountable for their outcomes and bring them to the next level.
• Assist in reporting in collaboration with the Team Lead.
• Assist in the development of new and creative initiatives to better build member relationships.

Requirements

• You live in Copenhagen or close by (our office is in Island Brygge), and are ready to start November 2nd, at the latest.
• You are fluent in English. Speaking any of our current market languages (like the Nordic languages, German, French, Italian) or Eastern European languages (like Romanian, Czech, Hungarian, etc.) is seen as an advantage as we continue to grow our presence in Eastern Europe.
• You have completed a Bachelor degree or similar.
• You maintain a positive, empathetic and professional attitude toward our members.
• Proactive, detail- and result oriented.
• Extraordinary understanding for creating “wow” for our members.
• A deeply rooted desire to improve and automate our processes.
• Good experience with customer service, but ready to be challenged on everything you have learned before.
• Lots of energy anddrive - essential in busy periods.
• Good adaptability and ready to acquire new knowledge.
• You prefer an in-office work culture.

Benefits

• Monthly Goodiebox
• Free Gym Membership
• Dog/Pet-friendly office, for that extra boost of happiness

Start date: ASAP, or November 2nd at the latest