Customer Support Agent (Danish) - Relocation Support (Riga - Latvia)

Grow-Talent.com; København; On-site; DKK 144,000 - 206,000; Full time

Benefits offered by this job

Relocation support

Training & development

Dynamic work environment

Job summary

Grow-Talent.com is recruiting a Danish-speaking Customer Support Agent to join a payment platform support team in Riga, Latvia, with relocation assistance.

Responsibilities include handling inquiries via phone, chat and email, logging resolutions, monitoring case lifecycles, escalating when needed, and maintaining high quality and KPI targets while working in a collaborative team and adjusting to shifts within 10:00–18:00.

Qualifications

• Danish language level: upper intermediate (B2) or higher.
• English language: fluent (C1) written and spoken.
• Typing speed: minimum 50 wpm with high accuracy.
• Experience in outsourced customer service is a plus.
• EU citizenship or valid Latvia work permit.

Responsibilities

• Handle incoming requests from customers via phone, chat and email and provide resolution.
• Record case resolutions in the contact center tool.
• Ensure cases progress within lifecycle and meet KPI targets.
• Escalate priority issues to the lead when required.
• Work both independently and in a team.
• Communicate effectively with internal and external contacts.
• Deliver exemplary customer experience and meet quality standards.
• Follow scheduled work hours and adapt to prioritization changes.
• Attend trainings and participate in task improvements.

Skills

Danish (B2)

English (C1)

Typing 50 wpm

Teamwork

Customer service

Tools

CRM software

Job description

Copenhagen, Capital Region of Denmark, Denmark

About the job Customer Support Agent (Danish) - Relocation Support (Riga - Latvia)

Grow-Talent.comis working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speakingCustomer Support Agent in Riga.

Position: Customer Support Agent

DUTIES AND RESPONSIBILITIES:

• Handle incoming message requests from customers of a payment platformover phone, chat and emailand provide resolution to end users
• Record case resolutions in the contact center tool based on client communication
• Ensure that cases are resolved within the case life cycle
• Escalate priority issues per client specifications to the immediate lead if applicable
• Work independently and within a team
• Communicate well with internal and external contacts
• Provide exemplary customer experience
• Meet quality standards on all handled contacts
• Follow the schedule of work days and hours, be ready to start working on time
• Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
• Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
• Attend trainings

REQUIREMENTS:

• Upper intermediateDanish (B2) and fluent inEnglish (C1) language,both verbal and written
• Previous experience in an outsourced customer service environment is nice to have
• Willingness to relocate to Riga or already residing there
• EU citizenship or valid work permit for Latvia
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
• Optimistic, friendly, positive, and self-motivated personality
• Ability to work in team
• Service-oriented profile and with a focus on problem solving
• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change ofprioritization
• No remarks in a background check, e.g. no criminal record, and willingness to participate in such background checkprocess during the recruitment process

OFFER:

• Paid startup training and professional development sessions
• Shiftswithin the line operating hours 10 AM - 06 PM,from Monday to Sunday. 40 hours a week
• Relocation support
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development