Customer & Operations Support — Copenhagen, Member Happiness

Goodiebox; København; On-site; DKK 301,000 - 469,000; Full time

Benefits offered by this job

Monthly Goodiebox

Free Gym Membership

Dog/Pet-friendly office

Job summary

Goodiebox, based in Copenhagen, is seeking a Customer & Operations Support Agent to join our Team Happiness. You will engage with members across social media, email, and chat to resolve inquiries and ensure a top-notch experience.

The role involves coordinating with our warehouse, analyzing delivery data, and driving improvements. We value a proactive, empathetic, and professional attitude, and prefer candidates who can adapt quickly, with a Bachelor degree or equivalent and fluency in English.

Qualifications

• Bachelor degree or similar is required.
• Live in Copenhagen or nearby with office in Island Brygge.
• Fluent in English is required; other market languages are a plus as the company grows.

Responsibilities

• Communicate with members via social media, email, and chat.
• Answer questions about accounts, orders, cancellations, products and inquiries.
• Be proactive in member communication to provide the best service.
• Coordinate with warehouse about mistakes and ensure fixes.
• Analyze parcel delivery data and act on insights.
• Collaborate with the technical team on issues and improvements.
• Assist in reporting with the Team Lead and contribute to new initiatives.

Skills

Fluent English

Education

Bachelor degree or similar

Job description

Goodiebox, based in Copenhagen, is seeking a Customer & Operations Support Agent to join our Team Happiness. You will engage with members across social media, email, and chat to resolve inquiries and ensure a top-notch experience.

The role involves coordinating with our warehouse, analyzing delivery data, and driving improvements. We value a proactive, empathetic, and professional attitude, and prefer candidates who can adapt quickly, with a Bachelor degree or equivalent and fluency in English.