Customer Engagement Lead (fixed-term)

SAP SE; København; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

SAP SE in Denmark is seeking a Customer Engagement Lead to strengthen customer experiences and drive engagement. Based in København, reporting to the Managing Director, you will understand customer needs and build valuable relationships throughout the customer journey.

Responsibilities include supporting sales and marketing initiatives, delivering excellent multichannel customer support, coordinating with internal stakeholders, and collaborating with partners to ensure outstanding service.

Qualifications

• Graduate or Master’s degree in Business, IT, or related field.

Responsibilities

• Assist in sales and marketing initiatives and promote SAP software offerings.
• Provide customer support through multiple channels (phone, email, chat).
• Collaborate with the MD and team to prepare for customer engagements and share customer insights.
• Build relationships with internal stakeholders including department heads and the MD’s office.
• Coordinate with external partners to ensure high-quality service.
• Support MD with team activities to foster an engaging work environment.

Skills

Danish & English proficiency

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Business acumen

Sales basics

Strategic thinking

Interpersonal skills

Education

Bachelor's or Master's in Business, IT or related field

Tools

Microsoft Office

Job description

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What youdo:

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead. Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities:

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.
• Provide top-notch customer support through various channels, including phone, email, and chat.
• Work closely with MD and the rest of the team to ensure preperation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.
• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

What you bring:

Qualifications:

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.
• Strong communication and interpersonal skills.
• Basic understanding of sales and customer service principles.
• Customer-focused mindset
• Strategic thinking
• Familiarity with Microsoft Office and other relevant software applications

Meet your team:

Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

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