SAP C4C & SD IT Systems Analyst — CX & ERP Pro

Satair; Kastrup; On-site; Full time

Job description

Join our SAP Team in Copenhagen

Be the Dual-Hatted Front Runner for Commercial & ERP Excellence. Are you an exceptionally skilled SAP professional who thrives at the intersection of modern cloud frontends and core backend logic? We are looking for an IT Systems Analyst to join our team in Ørestaden.

What the job

In this unique position, you will split your expertise across two core pillars: acting as the primary internal owner for our CRM platform (SAP Sales & Service Cloud / C4C) and serving as a functional expert within our SAP AMS team for SAP SD (Sales & Distribution).

• CRM Pillar: Maintain, configure, and develop our CRM system to optimize customer lifecycle, supported by a global external implementation partner for heavier technical tasks.
• SAP SD Pillar: Manage projects within the SD area, configure changes, and protect our core backend systems to ensure smooth daily order intake.
• Digital Bridge: Align with the digital team to support the B2B Satair Market portal for backend synchronisation.

Your main responsibilities includes:

CRM Management (SAP CX Sales & Service Cloud)

• Oversee day‑to‑day maintenance, configuration, and functional evolution of SAP Sales Cloud and Service Cloud.
• Gather, analyse, and document front‑end business requirements and map them to standard SAP CRM functionalities.
• Configure sales processes (lead/opportunity lifecycle, pipeline management, quotations, activities).
• Configure service processes (supplier discrepancies, customer claims handling, escalation paths, omnichannel integration).
• Steer external partner on advanced customisations and act as primary internal counterpart for heavy development deliverables.
• Stay current on SAP roadmap and best practices to ensure solutions align with CX goals.

SAP SD Architecture & AMS Project Management

• Design, customise, and implement functional SAP SD solutions (blueprints, configuration rules, technical documentation).
• Manage functional projects and enhancement tracks within the SD space, including direct project ownership and support for wider ARD application maps.
• Build and maintain backend changes with a strong focus on risk mitigation for business‑critical order intake.
• Partner tightly with the Digital department to align configuration flows and secure flawless data exchange for the Satair Market portal.
• Execute functional unit testing and system validation for new configurations before release cycles and support users during UAT.

Who you are

• Education: Bachelor’s degree in IT, Computer Science, Business Administration, or related technical/commercial field.
• Professional Foundation: Minimum 5+ years of hands‑on functional experience across SAP ecosystems, with a clear split between CRM platforms and core ERP logistics.
• CRM Expertise: 5+ years configuring SAP Sales & Service Cloud (C4C), including system lifecycles, account management, ticket handling, and Data Workbench.
• SAP SD Mastery: Proven functional and technical proficiency in SAP SD (Pricing, Billing, Order Processing, Partner Determination); S/4HANA transformation experience is a strong asset.
• Project Delivery: Demonstrated ability to drive smaller to mid‑sized IT projects from blueprinting to go‑live.
• Languages: Exceptional communication, presentation, and stakeholder management skills in English.

Key Competencies

• Analytical Problem‑Solving: Process-oriented mindset capable of isolating data synchronization anomalies and ensuring business continuity.
• Consultative Approach: Strong communication skills to challenge requirements, lead workshops, and align needs with SAP best practices.
• Autonomy & Teamwork: Self‑motivated individual who works independently within AMS while aligning with cross‑functional digital teams.
• Adaptability: Ability to pivot between front‑end CX strategies and detailed backend configuration.

What do we offer at SATAIR?

• Competitive remuneration, including short‑term incentive bonus on all levels.
• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days.
• Personal development: personalised plans, large learning portfolio, and internal mobility opportunities.
• Health and well‑being: health insurance, in‑house canteen with healthy options.

Contract Type: Permanent

Experience Level: Professional

Job Family: Digital

Location: Copenhagen

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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