Customer Engagement Lead (fixed-term)

SAP; København; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

SAP Denmark seeks a Customer Engagement Lead to enhance customer experiences and drive meaningful engagement. Reporting to the Managing Director in Denmark, you will understand customer needs, foster valuable relationships, and ensure a seamless customer journey in a collaborative, innovative environment.

The role requires a graduate or master’s degree in Business or IT, fluency in Danish and English, strong analytical skills, and excellent stakeholder management.

Qualifications

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.

Responsibilities

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.
• Provide top-notch customer support through various channels, including phone, email, and chat.
• Work closely with MD and the rest of the team to ensure preparation for customer engagements and keep the MD informed on customer news and annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.
• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

Skills

Customer engagement

Stakeholder management

Analytical thinking

Communication

Education

Bachelor’s or Master’s degree in Business/IT

Tools

Microsoft Office

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you do:

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead. Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities:

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.

• Provide top-notch customer support through various channels, including phone, email, and chat.

• Work closely with MD and the rest of the team to ensure preperation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.

• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

What you bring:

Qualifications:

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.

• Strong communication and interpersonal skills.
• Basic understanding of sales and customer service principles.

Key Competencies:

• Customer-focused mindset
• Strategic thinking
• Collaboration skills
• Familiarity with Microsoft Office and other relevant software applications

Meet your team:

Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 457738 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid