Customer Engagement Lead (fixed-term)

SAP Danmark; København; On-site; DKK 650,000 - 900,000; Full time

Job summary

SAP Danmark is seeking a Customer Engagement Lead in Copenhagen to drive customer experience and engagement. You will report to the Managing Director (MD) in Denmark and play a pivotal role in understanding customer needs, building relationships, and ensuring a seamless customer journey.

The role emphasizes collaboration with internal teams and external partners, focusing on proactive customer support and strategic engagement.

Qualifications

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.
• Strong communication and interpersonal skills.
• Basic understanding of sales and customer service principles.

Responsibilities

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.
• Provide top-notch customer support through various channels, including phone, email, and chat.
• Work closely with MD and the rest of the team to ensure preparation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.
• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

Skills

Danish

English

Analytical skills

Problem solving

Communication

Stakeholder management

Business acumen

Interpersonal skills

Sales principles

Education

Graduate or Master’s degree in Business, IT, or a related field

Tools

Microsoft Office

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you do

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead. Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities

• Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.
• Provide top-notch customer support through various channels, including phone, email, and chat.
• Work closely with MD and the rest of the team to ensure preperation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.
• Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.
• Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.
• Support MD with team activities and drive internal activities to foster an engaging work environment.

What you bring

Qualifications

• Graduate or Master’s degree in Business, IT, or a related field.
• Proficiency in Danish and English
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management skills.
• Strong business acumen and commercial awareness.
• Strong communication and interpersonal skills.
• Basic understanding of sales and customer service principles.

Key Competencies

• Customer-focused mindset
• Strategic thinking
• Collaboration skills
• Familiarity with Microsoft Office and other relevant software applications

Meet your team

Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Location: Copenhagen, DK, 2100