Customer Care Specialist to BYD Denmark

BYD EUROPE; København; On-site; DKK 450,000 - 600,000; Full time

Benefits offered by this job

Remuneration based on performance

Team-building events

Opportunity to lead European zero-em i

Job summary

BYD Europe is seeking a Customer Care Specialist in Denmark to resolve customer queries and ensure service excellence. You will support aftersales, implement new processes, monitor KPIs, and collaborate across teams to improve the customer experience.

You will manage data through CRM, ensure compliance with data protection rules, and drive a customer-centric approach with cross-department coordination. Fluency in Danish and English is required.

Qualifications

• Bachelor's degree or higher is required.
• Minimum 5 years in a Service Advisor or similar role.
• Excellent Danish and English language skills.
• Strong communication, coordination and data-analysis abilities.

Responsibilities

• Ensure customer experience ties with dealers within the NSC.
• Implement new structures and processes; manage administration of BYD customer service in designated regions.
• Monitor KPIs like response times and customer satisfaction (NPS).
• Ensure compliance with data protection rules and other regulations.
• Collaborate with internal teams, partners and service providers to optimize communication and data management.
• Drive a customer-centric approach and provide data-driven insights.

Skills

Danish & English

Communication skills

Data analysis

Teamwork

Problem solving

KPI monitoring

Education

Bachelor's degree or higher

Tools

CRM software

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational company, based out of Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 800,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About The Role

We are looking for Customer Care Specialist to join BYD in Denmark. The successful candidate’s primary goal is to resolve all customer queries and ensure customers are satisfied with the company’s service and products. The perfect candidate will have an aptitude for following policies, have a confident communication manner, and perform all tasks with customer satisfaction in mind.

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

• Under the responsibility of the aftersales team in Denmark, the customer care specialist ensures the customer experience link with dealers within the NSC.
• He/she will support the aftersales with implementing new structures, processes and communication. Will manage the administration process of the complete BYD customer service structure and processes of the designated regions, ensuring efficiency and effectiveness. Create workflows to ensure prompt resolution of customer issues.
• Monitor all market key performance indicators (KPIs) related to customer service, such as response times, customer care resolution times, and customer satisfaction (NPS).
• Ensure compliance with European data protection rules and other legal regulations.
• Work closely with internal teams, partners, and different service providers to optimize customer communication, data management and process flow.
• Drive a customer-centric approach and deliver a unique customer experience and support that is seamless and effortless. Understand customer & market trends and anticipate customer expectations within BYD and its competitors.
• Provide data and reporting insights with internal stakeholders to improve the overall BYD customer experience and retention. Document customer updates through their journey, using CRM platform, with ensuring up-to-date, clean data capture.

Required skills, qualifications and experience

• Bachelor's degree or higher.
• Previous experience in a Service Advisor role or similar for a minimum of 5 years.
• Excellent Danish and English language skills are required, Chinese or other European language is a plus.
• Exceptional communication and coordination skills.
• Proactive work attitude, analytical and problem-solving abilities, strong in data analysis and providing effective improvement suggestions.
• Familiarity with monitoring and managing Key Performance Indicators (KPIs), experience in assisting in developing and implementing improvement strategies for indicators.
• Strong teamwork and collaboration skills to coordinate cross-departmental teams and resolve internal communication and coordination issues.

We offer

• Performance and experience based competitive remuneration;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Location:

Copenhagen, Denmark

Type of Employment:

Full-time