Client-Focused IT Support Technician & Trainer

AlSaree AutoTechnics; Aalborg; On-site; DKK 101,000 - 136,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

AlSaree AutoTechnics in Aalborg, Denmark seeks an experienced IT Support Technician to join our team. You will provide technical support to clients, troubleshoot hardware and software issues, install systems, and train users on new software, ensuring timely resolutions.

The role requires strong problem-solving, clear communication, and a customer-focused approach. You will work independently and with the team, maintaining accurate records and staying updated on technology trends.

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer systems hardware components and software applications.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Outstanding communication abilities with a customer-service oriented approach.
• Ability to work independently as well as part of a team.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure computer systems, software and peripherals.
• Train clients on how to use new or updated software applications.
• Maintain accurate records of all support requests and resolutions.
• Collaborate with other team members on complex technical issues.
• Keep up-to-date with new technology trends and developments in the field.

Skills

IT Support

Hardware

Software

Customer Service

Troubleshooting

Training

Education

Bachelor's degree in Computer Science or related field

Job description

AlSaree AutoTechnics in Aalborg, Denmark seeks an experienced IT Support Technician to join our team. You will provide technical support to clients, troubleshoot hardware and software issues, install systems, and train users on new software, ensuring timely resolutions.

The role requires strong problem-solving, clear communication, and a customer-focused approach. You will work independently and with the team, maintaining accurate records and staying updated on technology trends.