IT Support Technician

AlSaree AutoTechnics; Aalborg; On-site; DKK 101,000 - 136,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

AlSaree AutoTechnics in Aalborg, Denmark seeks an experienced IT Support Technician to join our team. You will provide technical support to clients, troubleshoot hardware and software issues, install systems, and train users on new software, ensuring timely resolutions.

The role requires strong problem-solving, clear communication, and a customer-focused approach. You will work independently and with the team, maintaining accurate records and staying updated on technology trends.

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer systems hardware components and software applications.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Outstanding communication abilities with a customer-service oriented approach.
• Ability to work independently as well as part of a team.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure computer systems, software and peripherals.
• Train clients on how to use new or updated software applications.
• Maintain accurate records of all support requests and resolutions.
• Collaborate with other team members on complex technical issues.
• Keep up-to-date with new technology trends and developments in the field.

Skills

IT Support

Hardware

Software

Customer Service

Troubleshooting

Training

Education

Bachelor's degree in Computer Science or related field

Job description

We are in need of an experienced and knowledgeable IT Support Technician to join our team in Aalborg As an IT Support Technician you will be responsible for providing technical support and assistance to our clients with their computer systems hardware and software This role requires excellent problem-solving skills strong communication abilities and a customer-service oriented approach

Responsibilities

• Provide technical support to clients via phone email or in-person
• Troubleshoot and resolve hardware and software issues
• Install and configure computer systems software and peripherals
• Train clients on how to use new or updated software applications
• Maintain accurate records of all support requests and resolutions
• Collaborate with other team members on complex technical issues
• Keep up-to-date with new technology trends and developments in the field

Requirements

• Proven experience as an IT Support Technician or similar role
• Strong knowledge of computer systems hardware components and software applications
• Excellent problem-solving skills with the ability to think critically under pressure
• Outstanding communication abilities with a customer-service oriented approach
• Ability to work independently as well as part of a team
• Detail-oriented with excellent organizational skills
• Bachelors degree in Computer Science or related field is preferred but not required

Salary

We offer a competitive salary of $1600 per month for this full-time position Accommodation can be provided if needed

Location

This position is based in Aalborg Denmark

Applicants must have their own visa or be eligible to work in Denmark

If you are passionate about technology and enjoy helping others with their technical issues then this may be the perfect opportunity for you