Customer Experience Consultant

Maersk Line Limited; Aarhus; Hybrid; DKK 520,000 - 700,000; Full time

Job summary

Maersk in Aarhus is seeking a Customer Experience Consultant to manage day-to-day supply chain activities for key customers from our Aarhus office. You will coordinate import and export shipments, with a focus on LCL, and act as the trusted contact for customers and internal teams.

You’ll support quotations and pricing, drive efficiency, and ensure accurate invoicing and performance monitoring. You will work closely with Operations, Product, Finance and other functions to deliver seamless,

Qualifications

• Fluent in Danish and English, written and spoken.
• Educated freight forwarder or equivalent logistics background.
• Experience with both import and export logistics.
• Solid experience with LCL, knowledge of FCL.

Responsibilities

• Be a key contact for customers, ensuring day-to-day supply chain activities run smoothly.
• Coordinate import/export shipments end-to-end across stakeholders.
• Handle LCL and FCL shipments with focus on LCL.
• Proactively manage inquiries, exceptions and operational challenges.
• Support quotations, rate calculations and pricing activities as needed.
• Maintain financial awareness including costs and invoicing.
• Monitor shipment performance and address delays or disruptions.
• Collaborate with Operations, Product, Finance and other functions.
• Identify opportunities to improve processes and customer experience.
• Own issues and drive them through to resolution.
• Leverage data, digital tools and AI to simplify daily work.

Skills

Bilingual Danish & English

Freight forwarder qualification

Import & Export logistics

LCL & FCL knowledge

Quoting & rate calculations

Financial understanding

Excel proficiency

AI tools familiarity (Copilot)

Ownership & accountability

Stakeholder communication

Cross-functional collaboration

Education

Freight forwarding education

Tools

Microsoft Copilot

Job description

This isn’t just about the part you play in our business, it’s about the change you can make in our world. Let’s create a better tomorrow and make positive change – socially, economically and globally.

At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable – for communities, customers and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

Looking for a chance to work with tailor-made logistics in a global leader in container logistics?

We offer

At Maersk, we are transforming how logistics supports our customers’ businesses. Our focus is simple: delivering seamless, reliable and customer‑centric solutions that make supply chains easier to manage every day.

From our Aarhus office, you’ll join a collaborative Customer Experience team where you will play an important role in managing complex supply chains and supporting some of our key customers.

You will work closely with customers and colleagues across Operations, Product, Finance and other functions to ensure smooth end‑to‑end execution and a consistently high level of service.

We believe in empowering our people to take ownership, solve problems and continuously improve how we work. If you enjoy working with customers, coordinating complex logistics and taking responsibility for getting things done, this could be the opportunity for you.

Key responsibilities

As a Customer Experience Consultant, you will be a key point of contact for our customers and help ensure their day-to-day supply chain activities run smoothly.

Your responsibilities will include:

• Managing and coordinating import and export shipments throughout the end‑to‑end supply chain
• Handling both LCL and FCL shipments, with a particular focus on LCL
• Acting as a trusted point of contact for customers and proactively managing inquiries, exceptions and operational challenges
• Coordinating shipments from booking through to final delivery and ensuring alignment across relevant stakeholders
• Supporting quotations, rate calculations and pricing‑related activities when required
• Maintaining a strong financial focus, including cost awareness, invoicing and financial follow‑up
• Monitoring shipment performance and proactively addressing delays, deviations or service disruptions
• Working closely with Operations, Product, Finance and other stakeholders to ensure customer commitments are met
• Identifying opportunities to improve processes, quality and the overall customer experience
• Taking ownership of issues and driving them through to resolution
• Using data, digital solutions and AI tools such as Microsoft Copilot to simplify processes and improve the way we work

We are looking for

You are someone with a solid logistics or supply chain background who enjoys combining operational coordination with close customer interaction.

You are comfortable managing multiple tasks and shipments while maintaining a clear overview, and you take ownership of issues rather than waiting for others to solve them.

Furthermore, you:

• Are fluent in Danish and English, both written and spoken
• Are an educated freight forwarder or have an equivalent logistics background
• Have experience with both import and export logistics
• Have solid experience with LCL, combined with good knowledge of FCL shipments
• Have experience with quoting, rate calculations and pricing
• Have good financial understanding, including costs and invoicing
• Have a strong customer‑service mindset
• Understand end‑to‑end shipping and supply chain processes
• Have good Excel skills and are comfortable working with operational and financial data
• Are comfortable using AI tools such as Microsoft Copilot and curious about how technology can simplify daily work
• Are proactive, structured and solution‑oriented
• Demonstrate a strong sense of ownership and accountability
• Have strong communication and stakeholder‑management skills
• Are comfortable collaborating across Operations, Product, Finance and other functions

Most importantly, we are looking for someone who combines strong logistics knowledge with a genuine desire to take ownership and create a great customer experience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .