Accreditations & Retention Specialist (Hybrid, Denmark)

Publicis Denmark A/S; Aarhus; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Insights in Aarhus seeks a Practitioner Accreditations & Retention Specialist to lead regional accreditation and retention activities within our Customer Success team. You will coordinate accreditation programmes, engage learners, and manage renewals while collaborating with cross-functional colleagues, ensuring a high-quality practitioner journey.

Fluent Danish and English are essential, as is strong organisational capability, CRM proficiency, and a data-driven approach to improve outcomes.

Qualifications

• Fluent Danish and English in written and spoken form.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, events or learning and development.
• Excellent communication and relationship-building skills.
• Proficient with CRM systems, Microsoft Office and virtual delivery tools.
• Proactive problem-solving and continuous improvement mindset.
• Strong attention to detail and quality delivery.
• Interest in using data and insights to improve outcomes.

Responsibilities

• Coordinate accreditation administration and logistics for IDA programmes.
• Communicate confidently with learners before, during and after accreditation.
• Support both public and private accreditation programmes.
• Maintain CRM records and reporting; ensure data accuracy.
• Collaborate with Sales, Customer Success, Marketing, Product teams.

Skills

Danish & English fluency

Organisational skills

Administration experience

Customer success

CRM proficiency

Proactive problem-solving

Attention to detail

Data-driven insights

Tools

CRM systems

Microsoft Office

Zoom

D365

Job description

Insights in Aarhus seeks a Practitioner Accreditations & Retention Specialist to lead regional accreditation and retention activities within our Customer Success team. You will coordinate accreditation programmes, engage learners, and manage renewals while collaborating with cross-functional colleagues, ensuring a high-quality practitioner journey.

Fluent Danish and English are essential, as is strong organisational capability, CRM proficiency, and a data-driven approach to improve outcomes.