Practitioner Accreditations and Retention Specialist

Publicis Denmark A/S; Aarhus; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Insights in Aarhus seeks a Practitioner Accreditations & Retention Specialist to lead regional accreditation and retention activities within our Customer Success team. You will coordinate accreditation programmes, engage learners, and manage renewals while collaborating with cross-functional colleagues, ensuring a high-quality practitioner journey.

Fluent Danish and English are essential, as is strong organisational capability, CRM proficiency, and a data-driven approach to improve outcomes.

Qualifications

• Fluent Danish and English in written and spoken form.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, events or learning and development.
• Excellent communication and relationship-building skills.
• Proficient with CRM systems, Microsoft Office and virtual delivery tools.
• Proactive problem-solving and continuous improvement mindset.
• Strong attention to detail and quality delivery.
• Interest in using data and insights to improve outcomes.

Responsibilities

• Coordinate accreditation administration and logistics for IDA programmes.
• Communicate confidently with learners before, during and after accreditation.
• Support both public and private accreditation programmes.
• Maintain CRM records and reporting; ensure data accuracy.
• Collaborate with Sales, Customer Success, Marketing, Product teams.

Skills

Danish & English fluency

Organisational skills

Administration experience

Customer success

CRM proficiency

Proactive problem-solving

Attention to detail

Data-driven insights

Tools

CRM systems

Microsoft Office

Zoom

D365

Job description

• Hasselager Allé, 8260 Aarhus, Denmark\" workplacedescription=\"


• Full-time


• Employment Basis: Temporary Full Time


• Office Status: Hybrid

Company Description

12 Month Fixed-Term Contract / Maternity Cover
Location: Aarhus (Hybrid)
Languages Required: Fluent Danish and English
Help practitioners start strong and stay connected.

At Insights, we believe that when people understand themselves and others better, they can create amazing things together. Our global community of practitioners plays a vital role in bringing that purpose to life, and we're looking for a passionate, organised, and people-focused professional to join us as a Practitioner Accreditations & Retention Specialist.

This is a unique opportunity to join our Customer Success team and play a central role in supporting practitioners throughout their journey with Insights, from their first accreditation experience through to their ongoing engagement with our global community.

If you enjoy combining relationship building, customer support, operational excellence, and commercial awareness, we'd love to hear from you.

Job Description

What you'll be doing

As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.

Supporting Practitioner Accreditation

You'll coordinate and deliver a seamless accreditation experience by:

• Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes


• Communicating confidently with learners before, during, and after accreditation


• Supporting both public and private accreditation programmes


• Maintaining systems and platforms including D365, Zoom, and operational tracking tools


• Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community

Driving Practitioner Retention

You'll play an important role in maintaining strong practitioner relationships by:

• Managing Annual Licence Fee (ALF) renewals across the region


• Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success


• Proactively engaging practitioners who may be at risk of leaving the community


• Demonstrating the value and benefits of ongoing accreditation and licensing


• Supporting practitioners through organisational or career transitions to help them remain connected to Insights

Contributing to Commercial Success

You'll help strengthen regional performance by:

• Monitoring accreditation participation and renewal trends


• Identifying risks, opportunities, and areas for improvement


• Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams


• Supporting initiatives that improve practitioner engagement and long-term retention


• Contributing to a collaborative global Customer Success function

Delivering Operational Excellence

You'll also:

• Maintain accurate CRM records and reporting


• Support finance administration activities including purchase orders and invoicing


• Ensure data accuracy across all practitioner records


• Identify and implement process improvements that enhance both efficiency and customer experience

Qualifications

What we're looking for

We're interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast-paced, collaborative environment.

You'll bring:

• Fluent Danish and English language skills, both written and spoken


• Strong organisational and coordination abilities


• Experience in administration, customer success, event delivery, learning and development, or a related field


• Excellent communication skills with the ability to build strong relationships across a variety of audiences


• Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms


• A proactive approach to problem-solving and continuous improvement


• Strong attention to detail and a commitment to delivering high-quality work


• An interest in using data and insights to improve customer outcomes

How you'll show up

At Insights, we’re guided by our values and are looking for someone who:

• Puts customers and practitioners first


• Builds trust through warm, professional communication


• Is proactive, curious, and solutions-focused


• Collaborates effectively across teams, functions, and geographies


• Understands the link between customer engagement and commercial success


• Embraces change and actively seeks opportunities to improve

Additional Information

Why join Insights?

At Insights, you'll join a global organisation with a clear purpose: helping people understand themselves and others better to create more successful workplaces.

In return, you'll enjoy:

• Meaningful work with a positive impact on people and organisations


• A supportive and collaborative culture


• Opportunities to learn, grow, and develop new skills


• Exposure to a truly international community of practitioners and colleagues


• The chance to contribute to the continued success of one of the world's leading people development organisations

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/