Accreditations & Retention Champion (Hybrid, Aarhus)

Insights; Denmark; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Insights Aarhus is seeking a Practitioner Accreditations & Retention Specialist to support the practitioner journey from accreditation to ongoing engagement. The role is hybrid in Aarhus and requires fluent Danish and English, exceptional organisation, and a customer-focused mindset.

You’ll manage accreditation administration, renewals, and stakeholder collaboration across Sales, CS, Marketing, and Product to drive retention and commercial success while maintaining accurate CRM records and data

Qualifications

• Fluent Danish and English, written and spoken.
• Strong organisational and coordination abilities.
• Experience in administration, customer success, event delivery, learning and development, or related field.
• Excellent communication with diverse audiences.
• Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms.
• Proactive approach to problem-solving and continuous improvement.
• Strong attention to detail and delivering high-quality work.
• Interest in using data and insights to improve customer outcomes.

Responsibilities

• Coordinate accreditation administration and logistics for IDA programmes.
• Communicate confidently with learners before, during, and after accreditation.
• Support both public and private accreditation programmes.
• Maintain systems and platforms including D365, Zoom, and tracking tools.
• Welcoming newly accredited practitioners and helping them engage with the wider Insights community.
• Manage ALF renewals across the region and collaborate with Sales/CS to maximise renewal success.
• Identify risks, opportunities, and areas for improvement across regional operations.
• Maintain accurate CRM records and reporting; support finance with PO and invoicing.

Skills

Danish language

English language

Organisational skills

Communication skills

CRM systems

MS Office

Tools

D365

Zoom

Job description

Insights Aarhus is seeking a Practitioner Accreditations & Retention Specialist to support the practitioner journey from accreditation to ongoing engagement. The role is hybrid in Aarhus and requires fluent Danish and English, exceptional organisation, and a customer-focused mindset.

You’ll manage accreditation administration, renewals, and stakeholder collaboration across Sales, CS, Marketing, and Product to drive retention and commercial success while maintaining accurate CRM records and data