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Customer Support - German Market
Zusammenfassung
A leading customer support firm is seeking German-speaking Customer Support Specialists for a hybrid role in Mainz. This position focuses on delivering exceptional service via email and chat, offering a permanent contract and competitive compensation of 1650€ gross monthly. Full training is provided, with no prior experience necessary. Strong attention to detail and problem-solving skills are essential for success in this role.
Leistungen
Qualifikationen
- German speaker with good English skills.
- Basic proficiency in Microsoft Office.
- No prior experience required; full training provided.
Aufgaben
- Respond to customer inquiries and complaints via email and chat.
- Provide accurate and timely information using appropriate tools.
- Meet individual and team performance targets.
- Escalate complex issues according to company policies.
- Collaborate with internal teams to improve processes.
- Participate in training and onboarding programs.
Kenntnisse
Tools
We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation and opportunities for career growth.
- Respond to customer inquiries and complaints professionally via email and chat
- Provide accurate and timely information using appropriate tools
- Meet individual and team performance targets
- Escalate complex issues according to company policies
- Collaborate with internal teams to improve processes and customer experience
- Participate in training and onboarding programs
- German speaker with good English skills
- Basic proficiency in Microsoft Office (Excel, Word, etc.)
- Strong attention to detail, problem‑solving ability and willingness to learn
- No prior experience required; full training provided
- Rotational shifts: 07:00 – 15:30 & 15:30 – 23:00
- 5 working days per week with 2 days off
- Permanent contract
- 1650 gross / month (1400 net)
- Quarterly government support (130)
- Performance bonus (up to 200 twice per year)
- Relocation support: flight reimbursement and hotel accommodation during initial weeks, plus collaboration with real estate agencies offering discounted fees for long‑term housing.
- Career progression and training opportunities
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Type: Full Time
Experience: years
Vacancy: 1
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.