Customer Support - German Market

FH Collective Academy; Mainz; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer support firm is seeking German-speaking Customer Support Specialists for a hybrid role in Mainz. This position focuses on delivering exceptional service via email and chat, offering a permanent contract and competitive compensation of 1650€ gross monthly. Full training is provided, with no prior experience necessary. Strong attention to detail and problem-solving skills are essential for success in this role.

Leistungen

Quarterly government support

Performance bonus

Relocation support

Qualifikationen

• German speaker with good English skills.
• Basic proficiency in Microsoft Office.
• No prior experience required; full training provided.

Aufgaben

• Respond to customer inquiries and complaints via email and chat.
• Provide accurate and timely information using appropriate tools.
• Meet individual and team performance targets.
• Escalate complex issues according to company policies.
• Collaborate with internal teams to improve processes.
• Participate in training and onboarding programs.

Kenntnisse

German speaker

Good English skills

Attention to detail

Problem-solving ability

Willingness to learn

Tools

Microsoft Office

Jobbeschreibung

About the Role

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation and opportunities for career growth.

Responsibilities

• Respond to customer inquiries and complaints professionally via email and chat


• Provide accurate and timely information using appropriate tools


• Meet individual and team performance targets


• Escalate complex issues according to company policies


• Collaborate with internal teams to improve processes and customer experience


• Participate in training and onboarding programs

Requirements

• German speaker with good English skills


• Basic proficiency in Microsoft Office (Excel, Word, etc.)


• Strong attention to detail, problem‑solving ability and willingness to learn


• No prior experience required; full training provided

Schedule & Contract

• Rotational shifts: 07:00 – 15:30 & 15:30 – 23:00


• 5 working days per week with 2 days off


• Permanent contract

Compensation & Benefits

• 1650 gross / month (1400 net)


• Quarterly government support (130)


• Performance bonus (up to 200 twice per year)


• Relocation support: flight reimbursement and hotel accommodation during initial weeks, plus collaboration with real estate agencies offering discounted fees for long‑term housing.


• Career progression and training opportunities

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1