Jobs in Gelsenkirchen, Germania

The Deal Desk Manager, Central and North Europe, is a key member of the Revenue Operations team.

The Deal Desk team consists of a centralized group of trusted advisors operating as business partners to the sales team. This team works with key stakeholders to construct complex and non-standard deals, aiming to improve sales efficiency and prevent bottlenecks in the deal process to facilitate deal closures.

The ideal candidate should be customer-focused, detail-oriented, flexible, and able to adapt quickly in a fast-paced and agile environment. This position requires a self-starter capable of working independently with minimal supervision.

1. Serving as the central point of contact for all stakeholders and managing the internal workflow for each deal.
2. Providing guidance on deal structuring, pricing, contracting vehicles, and non-standard order terms.
3. Constructing and preparing customer-ready quotes, proposals, and order forms in line with revenue strategy and corporate governance.
4. Collaborating closely with sales, support, legal, finance, and other teams to facilitate deal progression.
5. Responding to customer and field inquiries regarding quotes, orders, and contracts.
6. Entering data and updating internal systems accordingly.
7. Maintaining customer files and records in internal systems.
8. Working with cross-functional teams to improve workflows and processes.
9. Participating in sales QBRs and forecast calls.
10. Creating and updating training materials and documents.
11. Handling other ad-hoc projects as needed.

• You are customer-focused, professional, and a team player.
• You are a self-starter who can work independently.
• You are highly organized, flexible, and detail-oriented.
• You can multitask, prioritize, and meet deadlines.
• You possess strong problem-solving and analytical skills.
• You can learn new tools and systems quickly.
• You have effective verbal and written communication skills.
• You understand business process flows and their impacts.
• Fluency in English and German (written and spoken) is advantageous.

We are committed to creating an inclusive culture where everyone feels they belong and can contribute meaningfully. We offer comprehensive health plans, well-being programs, and financial protections globally.

Our mission is to enable every organization to make their customers happier, aiming to be the most loved enterprise software company in the world.

We believe in our product, built for digital transformation, allowing customer-facing teams to reach, engage, and listen worldwide.

We invest in our people through continuous learning, wellness initiatives, and personal development opportunities.

Our philosophy is to foster a diverse, inclusive, and respectful workplace where everyone feels valued and heard. We are proud to be an equal-opportunity employer.