Jobs in Cottbus, Deutschland

For our locations in Sofia, Plovdiv, Varna or remote in Bulgaria, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.

In this role, you will provide both 2nd and 3rd level support for IAM platforms based on Omada Identity. Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers' IAM systems.

• Operate and support Omada Identity solutions in complex, customized enterprise environments
• Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and platform-related incidents
• Proactively monitor system health, workflows, and integrations; identify and resolve issues before impact
• Work with the Omada Role Engine to manage and improve role models, policies, and governance processes
• Use Microsoft SQL Server to analyze IAM data, create reports, and support integration and automation tasks
• Collaborate with customer teams to optimize IAM operations, implement changes, and ensure stability
• Maintain technical documentation, process flows, and contribute to internal knowledge sharing

• Degree in Computer Science, Information Security, or a related field
• Solid experience in Identity & Access Management, particularly with Omada Identity
• Hands-on experience with the Role Engine and role-based access control (RBAC) concepts
• Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting
• Strong analytical skills and a proactive, customer-oriented mindset
• Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration
• English fluency required; German language skills and Omada certifications are a plus