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Senior ServiceNow Consultant (HRSD / CSM)
Zusammenfassung
A leading global consultancy is looking for a Senior ServiceNow Consultant specializing in HR Service Delivery or Customer Service Management. This hybrid role involves leading complex ServiceNow implementations, acting as a trusted advisor to clients, and supporting pre-sales activities. The ideal candidate will have over 4 years of experience in ServiceNow, relevant certifications, and fluency in both German and English. Competitive benefits, including a salary up to 100,000 EUR, are offered.
Leistungen
Qualifikationen
- 4+ years of experience in ServiceNow implementation.
- Experience in HRSD, CSM, or ITSM modules.
- Relevant ServiceNow certifications.
- Fluent in both German and English.
Aufgaben
- Lead end-to-end ServiceNow implementations across HRSD or CSM modules.
- Act as a trusted advisor to clients with insights into platform capabilities.
- Lead workshops, design sessions, and demos.
- Support pre-sales activities including proposal development.
- Stay up-to-date with ServiceNow technologies.
Kenntnisse
Senior ServiceNow Consultant (HRSD / CSM)
Hybrid / Home Office
Locations : Berlin, Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Ingolstadt, Karlsruhe, Cologne, Munich, Nuremberg, Stuttgart
Our client, a leading global consultancy, is expanding its German ServiceNow practice and seeking an experienced Senior ServiceNow Consultant with deep expertise in either HR Service Delivery (HRSD) or Customer Service Management (CSM). In this role, you will lead complex ServiceNow transformation programs, shape solution architectures, and guide enterprise clients through their digital service‑management journeys.
- Lead end-to-end ServiceNow implementations across HRSD or CSM modules, from requirements gathering and solution design to configuration, testing, and deployment
- Act as a trusted advisor to clients, providing insight into platform capabilities, industry best practices, and strategic roadmaps
- Lead workshops, design sessions and demos
- Support pre‑sales activities including proposal development, effort estimation, and solution presentations
- Stay up-to-date with ServiceNow technologies and best practices
- 4+ years experience in ServiceNow implementation
- Experience in HRSD / CSM / ITSM modules
- Relevant ServiceNow certifications
- Fluent German and English
- Salary up to 100.000 EUR package
- 30 days holiday
- Access to large-scale international transformation projects
- Clear career progression, certifications, and continuous professional development
- Social team meet‑ups
- Corporate benefits such as health insurance, gym pass, bike scheme, wellness budget
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.